Unit Manager - Operations and Service
Bajaj Finance · Pune · onsite · Posted 20d ago
Undisclosed4–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
This position is open with Bajaj Finance ltd. Culture Anchor: Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them. Own It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes.
Duties and Responsibilities - To deep dive & analyze current customer grievances by checking samples of each complaint types.
- Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause & process gaps for complaint types
- Recommend & execute the solutions through System changes (Validations Incorporation), Data curing / cleansing process set up (Data Enrichment Framework), Training (People Skill Enhancement), Process change/ improvements (SOP changes)
- Ensure implementation in collaboration with individual businesses, COEs, & Technology team.
- Ongoing Monitoring of solutions implemented through Regular Exception Reports/ Control Charts, Sample Quality Checks, Internal Audit Framework
- Detailed RCA sharing with the SMT team/PMO team/Business Teams & discussion on proposed solutions
- Making follow up with internal stakeholders such as IT/PMO and other teams required as per Solutions implemented & further tracking
- Practice Emotional Intelligence - Develops the team, supporting them to do more. Listens to others, stays calm under pressure, and treats everyone with respect.
Sourced from naukri
Skills
data enrichmentInternal Auditoperationsfinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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