Unit Manager - Operations and Service
Bajaj Finserv Health · Pune · onsite · Posted 38d ago
About a minute. You'll make an account on the way through.
About this role
Job Purpose
This position is open with Bajaj Finance ltd.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes
Duties And Responsibilities
- To deep dive & analyze current customer grievances by checking samples of each complaint types.
- Identify IT issues/ Data errors/ Human errors/ Process lapse as root cause & process gaps for complaint types
- Recommend & execute the solutions through System changes (Validations Incorporation), Data curing / cleansing process set up (Data Enrichment Framework), Training (People Skill Enhancement), Process change/ improvements (SOP changes)
- Ensure implementation in collaboration with individual businesses, COE's, & Technology team.
- Ongoing Monitoring of solutions implemented through Regular Exception Reports/ Control Charts, Sample Quality Checks, Internal Audit Framework
- Detailed RCA sharing with the SMT team/PMO team/Business Teams & discussion on proposed solutions
- Making follow up with internal stakeholders such as IT/PMO and other teams required as per Solutions implemented & further tracking
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.
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Skills
About Bajaj Finserv Health
Bajaj Finserv Health
Internet
1.0k+
employees
2019
7 years old
Pune, Maharashtra
India
About
Company Overview
Bajaj Finserv Health is a health-tech company providing access to preventive, personalized & affordable healthcare for all. It is an all in one healthcare application where you can get a wide range of healthcare services such as accessing personalized healthcare plans, finding doctor clinics near you, booking appointment, storing your health records, and a lot more. At Bajaj Finserv Health, we are trying to change the way Indians access Healthcare. If you want to tackle hard and interesting problems at scale, and create an impact within an entrepreneurial environment, Join us!
Website: https://bajajfinservhealth.in/
Video links (App video) https://youtu.be/M2QHvaBC_z8
Bajaj Finserv Health Launch https://youtu.be/IrL_GDlCUhQ
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Employee ratings
272 reviews
Culture
3.5
Career growth
3.1
Work-life
3.5
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