Unit Manager - IT/Senior Unit Manager - IT

Location Name: Pune Corporate Office - Mantri

Job Purpose

To design, develop, configure and support ServiceNow TPRM and GRM/GRC module requirements, including custom application development, integrations, workflow automation, reporting and production support, while ensuring secure, scalable and compliant platform delivery.

Duties And Responsibilities

Develop and configure ServiceNow TPRM and GRM/GRC module features under guidance based on approved functional and technical requirements.

• Build and enhance workflows, business rules, client scripts, script includes, UI policies, notifications, scheduled jobs and basic data models as required.
• Support integrations using REST/SOAP APIs, import sets, transform maps and other approved integration methods as per technical design.
• Use Java development experience to understand application logic, APIs, integration patterns, debugging, reusable coding practices and technical problem solving.
• Work with functional and technical teams to convert user stories into configuration/development tasks, unit testing evidence and deployment support items.
• Support SIT/UAT, defect fixing, production issue analysis, release validation and post-go-live support for ServiceNow compliance and risk workflows.
• Maintain technical documentation, configuration records, unit test evidence and deployment notes for ServiceNow platform changes.
• Follow coding standards, security guidelines, role-based access control, audit trail requirements and change management processes.
  
  

Key Decisions / Dimensions

Role grade: GB03/GB04; relevant experience: 3-5 years; primary scope includes ServiceNow TPRM and GRM/GRC module configuration, development support, unit testing, defect fixing and production support.

• Expected to handle assigned user stories, enhancements, defects, UAT support items, documentation and release support activities in parallel.
  
  

Major Challenges

Understanding TPRM, risk, compliance and audit process requirements and converting assigned items into maintainable ServiceNow configurations.

• Learning platform best practices while supporting custom development and maintaining upgrade-compatible configurations.
• Ensuring data quality, access control, integration reliability and audit readiness across assigned workflows.
• Resolving assigned defects and production issues within agreed timelines while coordinating with functional, technical and support teams.
  
  

Required Qualifications And Experience

Educational Qualifications Graduate degree in Engineering, Computer Science, Information Technology, Information Systems or equivalent. ServiceNow CSA certification will be preferred; CAD or CIS-GRC/IRM exposure will be an added advantage.

Experience 3-5 years of total IT experience with hands-on development/configuration experience in ServiceNow or related enterprise workflow platforms. Exposure to ServiceNow TPRM, GRM/GRC, IRM, risk, compliance, audit or vendor risk processes will be preferred.

Core Functional / Technical Skills ServiceNow scripting, Java development experience, JavaScript, basic Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflow, ACLs, notifications, scheduled jobs and debugging.

Additional Skills REST/SOAP API concepts, JSON/XML, import sets, transform maps, data loads, reports and dashboards. MID Server understanding will be an added advantage.

Behavioral Competencies Basic understanding of third-party risk management, governance/risk/compliance workflows, control testing, issue management, policy compliance, audit process and IT compliance controls.