Unit Manager - Digital Platforms & Consumer Technology
Bajaj Finance · Bengaluru · onsite · Posted 55d ago
Undisclosed3–5 yrsfulltimeSourced from
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About this role
Job Summary
This position is open with Bajaj Finance ltd.
Responsibilities - Proactively monitor Mobile & Web applications, critical customer journeys, APIs, application health, performance and availability across Production and other relevant environments.
- Identify functional, technical, performance and integration-related issues through application monitoring, logs, dashboards, alerts and transaction-level analysis.
- Create, classify, prioritize and track bugs/incidents based on severity, customer impact and business criticality.
- Coordinate with Engineering, QA, PO, DevOps, API, Infrastructure and vendor teams for timely investigation and resolution of identified issues.
- Drive end-to-end issue lifecycle management from identification - logging - tracking - resolution - retesting - closure within defined SLA/TAT.
- Conduct and document Root Cause Analysis (RCA) for critical, recurring and customer-impacting incidents and track corrective/preventive actions.
- Perform post-deployment and post-fix validation of critical Mobile & Web journeys to ensure application stability and prevent recurrence.
- Maintain operational dashboards and periodic reports covering application health, incidents, ageing, SLA adherence, recurring issues and RCA status.
- Determine the severity, priority and customer/business impact of identified incidents and bugs.
- Decide whether an issue requires immediate escalation based on application impact, transaction failure and customer reach.
- Determine the appropriate technical/business teams to be engaged for investigation and resolution.
- Decide the level of monitoring and validation required for critical journeys and post-production deployments.
- Recommend temporary workarounds or operational actions to minimize customer impact until permanent resolution.
- Determine whether an incident requires detailed RCA and corrective/preventive action based on severity and recurrence.
- Recommend additional alerts, dashboards, validations or monitoring mechanisms based on identified production trends.
- Recommend closure of incidents after confirming resolution, successful retesting and required stakeholder validation.
- Identifying customer-impacting issues proactively before they result in significant business or transaction impact.
- Monitoring multiple Mobile & Web journeys, APIs and dependent systems with complex inter-system integrations.
- Diagnosing issues where the root cause may reside across frontend, backend, API, infrastructure or third-party systems.
- Managing multiple high-priority incidents simultaneously while ensuring adherence to defined SLA/TAT.
- Distinguishing genuine application defects from environment, network, configuration, data or third-party dependency issues.
- Driving timely resolution across multiple technology and business teams with different priorities and dependencies.
- Ensuring adequate retesting and validation before closure to avoid premature closure or recurrence of incidents.
- Identifying recurring patterns and converting incident learnings into preventive monitoring and process improvements.
- Should have 4-6 years of mobile/digital domain experience
- Prior & relevant experience in Mobile Apps domain across multiple operating systems
- Should have 3-5 years of mobile/digital domain experience
- Mobile & Web Application Monitoring
- Application Performance Monitoring (APM)
- Production Monitoring & Support
- Incident & Problem Management
- Bug Identification & Tracking
- Root Cause Analysis (RCA)
- SLA / TAT Management
- API Monitoring & Troubleshooting
- Log Analysis & Debugging
- Application Performance & Availability
- Azure Boards
- New Relic / Datadog
- Post-Deployment Validation
- Release & Incident Management
Sourced from naukri
Skills
DatadogDevopspoProblem managementapislog analysisdigital platformsapplication monitoringnew relicapplication performance monitoringApmintegrationsProduction MonitoringdebuggingdeploymentOperating SystemsMicrosoft Azurefinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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