Unit Manager - Digital Platforms and Consumer AI/Senior Unit Manager
Bajaj Finance · Pune · onsite · Posted 63d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
To own KPI tracking, measurement readiness, defect follow-up and stakeholder coordination for assigned Bajaj App and Website modules. The role strengthens the POD operating model by translating module objectives into measurable dashboards, validating tracking requirements for Build initiatives and running a disciplined production monitoring cadence for customer experience, digital funnel and platform stability metrics.
Responsibilities - Own KPI tracker and dashboard governance for assigned module across App and Website.
- Partner with Product Manager and Technology teams to validate event requirements, tracking plans, dashboard readiness and release acceptance criteria.
- Monitor funnel performance, CTR, conversion, task success, feature adoption, bounce rate, frustration score, crash-free sessions and performance metrics.
- Coordinate defect closure, KPI breakage investigation and production issue follow-up with Engineering, QA, Martech and TechOps.
- Prepare weekly module performance summaries with insights, risks, dependency status and action owners.
- Identify recurring gaps in instrumentation, dashboards, releases or monitoring and recommend process improvements.
- Support sprint planning by highlighting KPI dependencies, reporting readiness and ageing blockers.
- Contribute to customer-experience improvement ideas using behavioral analytics and platform performance data.
- KRA Area: KPI Tracking & Business Insights; Weightage: 25%; Primary Measures: CTR, conversion rate, feature adoption, funnel completion, reporting accuracy; Outcome Expectation: Maintain clear KPI visibility and identify drivers of performance movement.
- KRA Area: Production Run & Defect Governance; Weightage: 20%; Primary Measures: Incident count, MTTR support, defect closure, defect leakage, API latency; Outcome Expectation: Improve defect closure discipline and reduce repeat KPI breakages.
- KRA Area: Build Readiness & Sprint Support; Weightage: 15%; Primary Measures: Requirement readiness, user story acceptance criteria, release success rate; Outcome Expectation: Ensure all KPI requirements are testable and release-ready.
- KRA Area: Customer Experience Analytics; Weightage: 15%; Primary Measures: Bounce rate, frustration score, rage clicks, task success, customer effort score; Outcome Expectation: Surface journey friction and support CX improvement actions.
- KRA Area: Stakeholder & POD Governance; Weightage: 15%; Primary Measures: Dependency closure, escalation TAT, decision documentation; Outcome Expectation: Maintain cadence, action logs and accountable stakeholder follow-up.
- KRA Area: Compliance & Control; Weightage: 10%; Primary Measures: UAT evidence, SOP adherence, audit observations; Outcome Expectation: Ensure measurement and release documentation are audit-ready.
- Balancing sprint delivery support with daily run monitoring requires disciplined prioritization.
- KPI ownership depends on accurate instrumentation across multiple channels and tools.
- Stakeholder alignment is critical because defects and latency issues may sit across Product, Martech, IT and Engineering teams.
- Engineer as base qualification: BE/B.Tech in Computer Science, IT, Electronics or related discipline preferred.
- Coding exposure is required; working knowledge of SQL, Python, JavaScript tagging concepts or shell scripting is preferred.
- Certification or hands-on training in digital analytics, observability, product analytics, cloud monitoring or agile delivery is an added advantage.
- BE/B.Tech in Computer Science, IT, Electronics or related discipline preferred.
- Experience Range: 3-6 years
- Experience in digital analytics, product operations, TechOps, app/web performance monitoring, UAT governance or business reporting.
- Hands-on exposure to GA4, Firebase, CleverTap, Power BI, New Relic, Datadog, JIRA or Azure DevOps.
- Ability to convert data into actionable insights and coordinate closure across Product, Tech, Design and Martech teams.
- Azure DevOps, JIRA, GA4, CleverTap, Contentsquare, New Relic, Firebase, Power BI, Datadog, Figma, Zeplin, Adobe, DAM, CMS, KPI Portal, Medallia, Mixpanel, Postman and Splunk, with depth aligned to grade.
- Experience range, reporting line and team size are aligned to the level framework and may be finalized by HR during role calibration.
Sourced from naukri
Skills
Customer ExperienceDatadogDevopsAzure DevopsAgileCloud MonitoringCMSCadenceconversion ratedigital platformsdigital analyticsbusiness insightsDashboardclevertapAgile DeliveryAnalyticscloudFigmacomplianceMicrosoft AzureArtificial Intelligence
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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