Unit Manager - BFS Direct/Senior Unit Manager - BFS Direct

Job Purpose
The objective of the team is to deliver new modules, journeys, features and automation on digital platforms to boost productivity, TAT, and quality while reducing cost and manual work. The role involves close coordination with multiple stakeholders including Business, functional COEs,POs, BRE, Middleware, Product and IT teams to ensure seamless and successful delivery, along with preparing and delivering SMT and Executive presentations. Duties and Responsibilities

Project planning reporting for digital capabilities on SFDC/BFDL LOS

Act as liaison between business and technology teams

Create business user stories, conduct gap analysis and define approach

Break down complex requirements into clear actionable items that can be assigned to respective tech teams (BRE/MW/BFDL LOS/SFDC tech pods)

Drive platform improvements through ideation and feasibility analysis

Competition mapping and best-practice adoption

Prepare and manage end-to-end project plans and prioritization across teams

UAT coordination, UAT testing and go-live support and post Go-live production issue resolution

Platform KPI definition, tracking and proactive monitoring to ensure smooth operations

Key Decisions / Dimensions

Feature and journey prioritization

Change request management

Go/No-Go decisions for releases|Business Volume: As per assigned portfolio

Major Challenges

Building consensus across stakeholders

Ensuring smooth SDLC delivery

Managing technical constraints and timelines

Required Qualifications and Experience
a)Qualifications - MBA / Post Graduate Degree
b)Work Experience

57+ years of experience in digital platform delivery and horizontal enablers

Experience in independently owning and delivering initiatives, taking timely and sound decisions with minimal supervision.

Proven ability to perform under pressure, manage tight timelines, and deliver outcomes in fastpaced environments.

Demonstrated capability to handle multiple projects/workstreams simultaneously, with effective prioritization.

Strongly proactive in identifying risks, issues, and improvement opportunities, and driving resolution endtoend.

Adept at managing stakeholder expectations and escalations, exercising judgment and problemsolving skills.