Unit Head

Key Responsibilities

• Ensuring the Management, Functioning and Operations of the Hospital in profitable and professional manner in alignment to the Management guidelines.
• Overall control and monitoring of the Hospital. Responsible for customer care, Security, Housekeeping, Logistics, Personnel & Equipment.
• Management of Corporate patients.
• To serve as a Key resource for the Organization in terms of Planning, Overseeing, Coordination and providing inputs.
• Liaisoning with local Bodies, Government officials. Responsible for all Statutory & regulatory compliance related matters.
• Responsible for Hospital related agreements like Business, Service and Facility.
• To interact and maintain cordial relations with all the consultant doctors / clinicians, referral doctors in increasing the business. Obtain feedback on monthly basis, submit to the management & take corrective actions in improving the satisfaction levels of the doctors.
• Co-ordinate with all the other department people like Finance, HR, Marketing, service and other technical people and ensure a smooth functioning of the Hospital.
• Structure the strategies / policies w.r.t. Operations & maintenance, obtain approvals and implement them.
• To ensure the correctness of the Billing process.
• To identify, check and arrest the loose ends in every system and process on continuous basis.
• Ensure the highest productivity from the employees, train, develop and retain the team members.
• To initiate cost reduction processes by planning cost control measures in material, services and by multi skilling w.r.t. manpower.
• Ensure certifications / renewals are on time and in place.
• To obtain feedback from the customers and ensure the corrective steps.
• Prepare Job descriptions, allocate / distribute the work, monitor the work schedules among the team.
• Evaluate the performance of the team members / train & develop for future needs.
• To ensure proper handling and disposal of medical wastages and garbage.
• Responsible for budget and budgetary controls.
• constant touch with vendors, contractors, consultants, suppliers, out sourced agencies, patients, visitors, external service /maintenance agencies, regulatory bodies and government officials.
• Ensure optimum operational efficiency of centre by coordinating with various functional leaders to achieve target
• Operational issues pertaining to centre in line with organizational objectives
• To ensure all Statutory Compliance
• Ensures adherence to quality standards in the centre operations
• Implementation of Clinical and administrative protocols & procedures
• Provide prompt, courteous, efficient and personalized service to all stakeholders
• Ensuring that all clinical as well as non clinical processes and protocols are adhered to
• Monitor the key performance indicators of the centre and initiate corrective action, whenever necessary.
• To co-ordinate internal project work, plan timelines and adhere with the same in co-ordination with Project team.

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