Unified Communications Technical Lead

Job Title: Unified Communications

Experience: 6-10Years

Interview Mode: Virtual

Interview Date: To be Announced

Work Location-Chennai, Noida ,Kolkata

Essential skills

• Minimum 68 years experience in Unified Communications / Contact Centre environments, including significant time in a senior or lead technical capacity.
• Deep, hands-on expertise with Genesys (Genesys Cloud CX), including very strong AI and CX2 capability bots, AI-assisted routing, digital/voice automation, predictive engagement and analytics.
• Strong knowledge of Webex Calling, Microsoft Teams PSTN Calling (BYO Carrier), enterprise mobile platforms and messaging solutions, and how they integrate with contact centre and collaboration tooling.
• Proven experience architecting and leading Unified Communications solutions at scale, across contact centre, calling, mobile and messaging platforms.
• Track record of technical leadership: setting standards, reviewing designs, and mentoring engineers within a team.
• Confident scripting and integration experience (e.g., APIs, Genesys Architect, PowerShell) to support automation and platform configuration.
• Able to perform the role of a Business Analyst when required, including requirements gathering, process mapping and translating business needs into technical designs.
• Able to translate complex technical detail into business-friendly language for non-technical and senior stakeholders.
• Strong stakeholder management and influencing skills, with the ability to drive alignment across teams without direct authority.
• Genesys and/or Cisco certification(s) at Associate/Expert level (or working towards).

Desirable / nice to have

• Formal people leadership or team lead experience.
• ITIL or equivalent service management framework knowledge.
• Experience owning a technical roadmap or architecture governance process.
• Experience with AI/CX platforms beyond Genesys, such as conversational AI, chatbots and virtual agents
• Exposure to vendor management for Unified Communications tooling.