Unified Communications Engineer

Dear Candidate ,

Greetings from HCA Healthcare ...!!!

we have an Immediate Job Opening for Unified Communications Engineer- HCA Health Care - Hyderabad Location- 5 Days Work from Office 

Job Description:  Multiple Open Roles - Individual contributor Roles

• Unified Communications Engineer- Individual contributor Role

• Experience:  4 to 10 Years

• Location: Hyderabad
  
  

Position Summary:

The Unified Communications Engineer is an enterprise-level technical contributor responsible for the engineering, lifecycle, reliability, and evolution of HCA's Unified Communications services. The role provides senior expertise across CUCM/SME, Unity Connection, Oracle SBC, Intrado E911, Expressway/MRA, UCCX, Webex Contact Center, Webex Calling, Control Hub, and related voice and collaboration technologies.

This engineer serves as a technical escalation and engineering resource for division-level UC Network Engineers, resolving complex issues, establishing enterprise standards, and supporting major changes, migrations, and platform initiatives. The role also supports the transition from UCCX to Webex Contact Center while maintaining reliable enterprise communications services.

Responsibilities:

Enterprise UC Engineering & Field Support

• Engineer, administer, and optimize enterprise UC platforms including CUCM/SME, Unity Connection, Oracle SBC, Intrado E911, Expressway/MRA, UCCX, Webex Contact Center, Webex Calling, Control Hub, SIP trunks, and supporting infrastructure.
• Serve as the senior escalation point for division UC Network Engineers, providing technical guidance, troubleshooting support, design review, and implementation assistance.
• Support UCCX and Webex Contact Center coexistence and migration, including call-flow integration, troubleshooting, cutovers, and operational transition.
• Plan and execute enterprise upgrades, migrations, lifecycle refreshes, capacity changes, certificate renewals, and new technology integrations.

Advanced Troubleshooting & Reliability

• Lead complex incident and problem resolution across voice, video, messaging, contact center, Webex, SIP, network, security, and media layers.
• Use CUCM/RTMT traces, Oracle SBC diagnostics, SIP analysis, Wireshark, Webex Control Hub logs, and monitoring tools to perform end-to-end root-cause analysis.
• Lead vendor escalations and RCAs for significant service events, including Cisco, Oracle, Intrado, carriers, and other UC partners.

Architecture, Standards & Resiliency

• Maintain enterprise UC standards for dial plans, SIP routing, high availability, SRST, PSTN resiliency, disaster recovery, E911, QoS, security, and interoperability.
• Partner with network, security, infrastructure, and application teams to ensure reliable real-time communications across the enterprise.
• Develop and maintain architecture diagrams, standards, MOPs, runbooks, test plans, and operational documentation.

Technical Leadership

• Provide technical leadership for enterprise UC projects and major changes, including design reviews, risk assessment, implementation planning, and operational readiness.
• Mentor division engineers and support teams, improve troubleshooting capability, and promote consistent enterprise engineering practices.
• Use automation and APIs where practical to improve provisioning, validation, reporting, and operational consistency.

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent education and relevant experience may be considered.
• Required: Minimum 7 years of progressively responsible enterprise Unified Communications engineering experience.
• Experience supporting large, distributed UC environments and serving as a senior escalation resource for field or division engineering teams.
• Hands-on experience with both UCCX and Webex Contact Center is required.

Must Have Skills

• Advanced hands-on experience with Cisco CUCM, including dial plans, SIP trunks, device pools, regions/locations, media resources, endpoint registration, and cluster administration.
• Strong SIP and voice infrastructure skills with Oracle SBC, SRST, PSTN/carrier connectivity, QoS, and end-to-end call-flow troubleshooting.
• Hands-on experience with Unity Connection, Expressway/MRA, Intrado E911, UCCX, and Webex Contact Center.
• Experience with Webex Calling, Control Hub, Webex App, or hybrid Webex/CUCM environments.
• Advanced troubleshooting with RTMT, CUCM traces, Oracle SBC diagnostics, SIP analysis, Wireshark, and UC monitoring/logging tools.
• Strong networking fundamentals for UC, including VLANs, QoS, routing, DNS/DHCP/NTP, firewall/NAT traversal, and RTP/media paths.
• Strong technical leadership, documentation, change control, RCA, communication, and mentoring skills.

Nice to Have Skills

• CUCM Session Management Edition (SME) and centralized SIP/PSTN architecture experience.
• Cisco video endpoints, Webex Meetings, and conferencing interoperability experience.
• Automation experience with AXL/SOAP APIs, Python, PowerShell, SQL, or related tooling.
• Experience in healthcare, a regulated environment, or a large-scale enterprise UC organization.

Licenses, Certifications & Training:

• Cisco CCNP Collaboration or equivalent advanced Cisco UC experience preferred.
• Cisco collaboration, Webex, networking, or related current certifications are desirable.
• ITIL or formal change/problem-management training is a plus.

Knowledge, Skills, Abilities, Behaviors:

• Demonstrates senior-level ownership and sound technical judgment during incidents, changes, and design decisions.
• Independently traces communications end to end and isolates faults across application, signaling, media, network, carrier, endpoint, and cloud layers.
• Provides clear technical direction and escalation support to division-level UC Network Engineers and support teams.
• Balances reliability, security, scalability, supportability, and customer experience when engineering UC services.
• Communicates effectively with engineers, vendors, leadership, and business stakeholders and maintains disciplined technical documentation.
• Participates in after-hours maintenance and escalation/on-call support as required.
  
  
  About HCA Health Care :
  
• HCA Healthcare is a major American for-profit operator of health care facilitiesfounded in 1968, headquartered in Nashville, Tennessee.
  Global Scale & Operations
• Hospitals & Sites: Operates approximately 190 hospitals and over 2,400 to 2,600+ sites of care (including surgery centers, freestanding ERs, and urgent care clinics) across 19 to 20 U.S. states and the United Kingdom. 
• Workforce: Employs over 320,000 colleagues. 
• Patient Volume: Handles roughly 47 million patient encounters annually. 

Presence in Hyderabad, India

• Global Capability Center (GCC): HCA Healthcare operates a major technology and operational innovation hub in Hyderabad.

Please go through our career site for more information. www.hcahealthcare.com

If you are interested in exploring the Opportunity,  please share your updated resume along with the below mentioned details 

• Total experience :
• Relevant Experience:
• Current CTC: Fixed + Variable 
• Expected CTC:
• Notice Period :
• Current Location : 

Regards,

Hemanth Dasari

Talent Acquisition Team,

Sattva Knowledge Park, Tower 2,

Hyderabad, India.

[email removed]