Unified Communications Analyst
Arthrex India · Pune · onsite · Posted 67d ago
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role Description
Responsible for Unified Communications / Telecommunications hardware and software, including design, development, execution, maintenance and troubleshooting. Maintains liaison with outside vendors for hardware, software, circuit and equipment orders as required.
Primary Skills (Must have skills):
Responsible for Unified Communications / Telecommunications hardware and software, including design, development, execution, maintenance and troubleshooting. Maintains liaison with outside vendors for hardware, software, circuit and equipment orders as required.
- Assist in the development and implementation of Unified Communications / Telecommunications solutions and enhancements.
- Analyze and recommend solutions, upgrades and services for streamlining and process improvements.
- Support multiple locations worldwide; domestic and international travel may be required.
- Maintain in-depth knowledge and understanding of network topology, equipment and terminology.
- Manage technical projects and work with groups within the department.
- Implement, support and test system patching, hardening, hardware/software upgrades, system updates and break/fix activities on Unified Communications / Telecommunications equipment.
- Interact with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs.
- Support hardware/software maintenance including troubleshooting, installation and upgrades for workstations and servers.
- Administer the Global Contact Center software Genesys Cloud CX.
- Work out of the Pune, India office on a normal basis, with the opportunity to work remotely 1–2 days a week as needed.
- Support an early start time of 6:00 AM to provide follow-the-sun coverage for APAC.
Primary Skills (Must have skills):
- In-depth knowledge of Unified Communications / Telecommunications operations, hardware, software, systems and management.
- Experience in network and Unified Communications / Telecommunications applications.
- Basic IT understanding of network topology, equipment and terminology.
- Strong aptitude for technical understanding.
- Working knowledge of contact center environments.
- Ability to solve Unified Communications / Telecommunications issues and work with other Infrastructure teams and vendors to troubleshoot issues.
- Cisco certification required for the UC Analyst II level.
- Strong communication and collaboration skills.
- Project management and communication skills training preferred.
- High school diploma or equivalent required.
- 2 years of experience in Unified Communications / Telecommunications required.
- Degree in Computer Science or related field, or equivalent combination of education, training and experience which provides the requisite knowledge, skills and abilities for the job required.
- Cisco Certifications required.
- Ability to solve Unified Communications / Telecommunications issues and collaborate with Infrastructure teams and vendors to troubleshoot issues.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to verbally communicate ideas and issues effectively to other team members and management.
- Ability to write and record data and information as required by procedures.
- The above statements describe the general nature and level of work being performed in this job and are not intended to be an exhaustive list of duties.
- Additional responsibilities may be assigned, as required, by management.
- The position is primarily based in the Pune, India office and supports global locations.
Sourced from foundit
Skills
contact center environmentsNetwork and Unified Communications Telecommunications applicationsNetwork topology equipment and terminologyUnified Communications Telecommunications operations hardware software systems and managementCisco certification