Unified Communication & Collaboration Support Engineer

Job Title: Unified Communication & Collaboration Support Engineer

Experience: 2.7 to 3 Years
Location: Pune / Bangalore / Coimbatore
Work Mode: Hybrid
Shift: US Shift
Education: 15 years of full-time education required

Job Description:

• Monitor, troubleshoot, and resolve incidents related to Unified Communication and Collaboration systems.
• Support communication platforms, including Cisco UCS, Genesys, and Contact Centre solutions.
• Assist with system performance monitoring and operational improvements.
• Handle change requests and update technical documentation and knowledge base articles.
• Collaborate with internal teams and external vendors to resolve technical issues.

Required Skills:

• Knowledge of Unified Communication and Collaboration Operations.
• Basic understanding of Cisco UCS, Genesys, and Contact Centre technologies.
• Troubleshooting and problem-solving skills.
• Familiarity with incident and change management processes.
• Good communication and teamwork skills.

For More Info Pls Contact on [phone removed] / [email removed]