Unemployment Specialist

Unemployment Specialist

Unemployment Specialist Job Description:

The Unemployment Specialist is responsible to respond to unemployment claims in a complete and timely manner. They will maintain unemployment files and costs of claims and provide quarterly reports to leadership. They will also collect data and prepare files for hearings, both by phone and in-person. They will also determine what claims will be protested and appealed on behalf of the company. The Unemployment Specialist will also follow-up on opportunity areas within key metrics and provide feedback to key business partners for improvement in their area of responsibility. Additionally, the Unemployment Specialist will communicate suggestions for improvement of unemployment claims processing.

Duties and Responsibilities:

• Process all unemployment claims completely within the specified deadlines
• Process daily requests for information to the State
• Ensure proper documentation is provided to the State timely
• Assist third-party vendor in the contacting and scheduling of witnesses to participate in unemployment hearings
• Confer with the Unemployment Manager on all major unemployment claims
• Complete state audits for unemployment purposes
• Develop and maintain key metric reports quarterly
• Organize and prioritize daily mail for the Unemployment Department
• Assist with other duties as assigned by the Unemployment Manager and VP of Disbursements

Minimum Requirements/Qualifications:

• Ability to work efficiently and effectively in a fast-paced, deadline-driven environment
• Detail-oriented and able to prioritize and multitask
• Ability to work independently and in a team environment
• Computer literacy required
• Strong oral and written communication skills are mandatory
• Strong organizational and filing skills
• Ability to understand key business metrics

Mandatory Requirements:

• 2+years of direct experience in US Unemployment Claims, with experience handling complex claims / cases in a lead or senior capacity
• Strong understanding of Equifax systems and processes; ability to learn new software quickly.
• Excellent case management skills; attention to detail and strong analytical abilities required.