Underwriting Telephony Support Officer IND
OSB India · Bengaluru · onsite · Posted 37d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Core Responsibilities
- Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
- To demonstrate an all-round knowledge of the company’s products
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Contributes to team effort by accomplishing related results as needed.
- To ensure the timely communication of information to colleagues and line management
- Maintain the company’s compliance standards and own compliance training
- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
- To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
- Sharing of knowledge and tips with immediate colleagues.
- To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
- To ensure the timely communication of information to colleagues and line management
- Proactively select the training course to help further develop knowledge and experience
- Experience Requirements
- 12m previous experience working in mortgage, undertaking a voice process is essential
- 12m previous experience working within the financial services industry is desirable
- Knowledge and Skills
- Intermediate level skills in Microsoft Word and Excel are essential
- Required Qualifications/Certifications
- Any graduate
- Skill and Competency Requirements
- Attention to detail and ability to learn and adapt quickly is essential.
- Intermediate level skills in respect of verbal & written communication are essential.
- Intermediate level skills in respect of the ability to self-manage are essential.
Sourced from naukri
Skills
International Voiceline managementindCompliance TrainingInvestigationLearnabilityMortgageTelephony SupportunderwritingCommunication SkillsFinancial ServicesWordexcelvoice processVoice SupportIntermediate
About OSB India
OSB India
Financial Services
1k+
employees
2004
22 years old
Bangalore / Bengaluru, Karnataka
IN
₹11L PA avg
Avg at OSB India
About
A diverse and people centric organisation, Great Place to Work certified for a 7th consecutive time. Focused on our customers, our culture, our people and our values!
Industries
Financial Services
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