Unauthorized Sales Officer

Key Responsibilities

Online Brand Protection & Unauthorized Sales Monitoring

• Monitor third-party marketplaces and e-commerce platforms to identify unauthorized product listings and sales activities.
• Review and investigate potential violations identified through marketplace monitoring tools and seller reports.
• Conduct manual research and investigations to establish links between sellers and Amway Business Owners (ABOs/IBOs) or Registered/Privileged Customers.
• Evaluate seller activity and recommend appropriate investigative actions.
• Prepare detailed investigation reports, documenting findings, evidence, conclusions, and recommended next steps.
• Support global unauthorized sales mitigation programs in line with established policies and procedures.

Fraud Review & Compliance Monitoring

• Review product orders flagged as potential fraud or policy violations.
• Analyze fraud indicators, trends, and suspicious activity patterns.
• Conduct manual reviews and make recommendations based on established compliance protocols.
• Maintain accurate documentation of investigations, findings, and actions taken.
• Escalate anomalies, emerging trends, and process gaps to leadership for timely action.

Reporting & Operational Support

• Assist in preparing dashboards, reports, and analysis related to unauthorized selling and fraud trends.
• Extract, compile, and maintain data required for investigations and management reporting.
• Provide support on special projects and other assignments as directed by the manager.
• Collaborate with regional and global stakeholders to support investigation and compliance activities.

Educational Qualifications

• Bachelor's Degree in Law, Commerce, Business Administration, Management, Criminology, Cybersecurity, or a related discipline.