Ukg Support Analyst - Accruals
Cushman & Wakefield · Hyderabad · onsite · Posted 58d ago
Undisclosed2–3 yrsfulltimeSourced from
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About this role
Job Title
UKG Support Analyst - Accruals Job Description Summary
Job Description
UKG Support Analyst Accruals Configuration Support-Offshore
Location: Remote-India
Employment Type: Full-Time
Job Description Summary The UKG Support Analyst-Accruals will focus on configuring and maintaining calculated accruals within the UKG Pro Workforce Management (WFM) application and providing ongoing business-as-usual (BAU) support. This analyst-level role requires expertise in UKG configuration, particularly the Calculated Accruals module, and the ability to work independently on support tickets and new configuration requests.
Role Purpose Ensure accurate Accruals configuration and timely resolution of support tickets related to timekeeping and accruals. Collaborate with other UKG Support Analysts to maintain compliance and optimize system functionality.
Job Description - Configure and maintain PTO accrual rules, Time Off Requests and related settings in UKG Pro WFM.
- Build new configurations for various calculated accrual policies and ensure alignment with organizational requirements.
- Manage and resolve BAU support tickets within defined SLAs, including troubleshooting and root cause analysis.
- Document configuration changes and maintain accurate records in the designated tracking system.
- Collaborate with other UKG Support Analysts to review and process new PTO/Accrual configurations and enhancements.
- Maintain concise documentation of all configuration changes made to new and existing UKG PTO/Accrual policies and profiles.
- Escalate complex issues to senior support or technical teams when necessary.
- 2-3 years of experience in UKG Pro WFM support, with a strong focus on Calculated Accruals module configuration.
- Proven ability to build new configurations and manage ongoing support independently.
- Solid understanding of workforce management principles, timekeeping, and accruals.
- Strong troubleshooting skills and ability to resolve configuration issues efficiently.
- Good written and verbal communication skills.
- Ability to interpret requirements and complete configuration independently.
- Ability to work independently and manage priorities in a fast-paced environment.
- UKG Pro WFM certification or equivalent training.
- Experience with ticketing systems and IT Service Management practices.
- Proficiency in MS Excel and Smartsheet for data analysis and reporting.
- Strong collaboration skills.
- Flexibility and adaptability in a dynamic environment.
- Critical thinking and problem-solving skills.
- Ability to export and present data clearly for leadership consumption.
SLA adherence for ticket resolution.
Reporting Structure Reports to UKG Support Supervisor
Sourced from naukri
Skills
TroubleshootingExportWorkforce Managementit service managementAccrualssupport analystRoot Cause AnalysissmartsheetSLACommunication Skillsticketingdata analysiscomplianceexcel
About Cushman & Wakefield
Cushman & Wakefield
Real Estate
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