UKG Pro WFM Consultant

Responsibilities :

A day in the life of an Infoscion

As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment

You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs

You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements.

You will support configuring solution requirements on the products understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives

You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

Additional Responsibilities:

Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data

Awareness of latest technologies and trends

Logical thinking and problem solving skills along with an ability to collaborate

Ability to assess the current processes, identify improvement areas and suggest the technology solutions

One or two industry domain knowledge

Technical and Professional Requirements:

Minimum 2years of experience in UKG Pro WFM (Kronos)

Experience in UKG Pro WFM modules: Timekeeping, Scheduling, Accruals, Activities (basic level)

Understanding of workforce management concepts such as: Leave Management, Overtime rules, Employee Self-Service, Compliance tracking

Experience with: Incident/ticketing tools (ServiceNow, etc.), Agile/Scrum environments

Support implementation, enhancement, and maintenance of UKG Pro WFM solutions

Work on configuration and functional support for WFM modules

Assist in requirements analysis and validation with business stakeholders

Participate in: System testing (SIT/UAT), Defect resolution, Deployments

Handle incident management and troubleshooting (L2/L3 support)

Collaborate with cross-functional teams for issue resolution

Support process improvements and system optimization

Maintain documentation and ensure adherence to standards