UK VOICE PROCESS

Roles and Responsibilities :

• Handle customer inquiries and resolve issues through phone calls, emails, or chats in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Meet performance targets set for call handling time, resolution rates, and quality metrics.
• Collaborate with team members to achieve common goals and improve overall customer satisfaction.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment or related field (freshers welcome).
• Excellent English language skills (spoken & written) with knowledge of basic computer applications.
• Strong communication skills with ability to work effectively under pressure.
• Ability to adapt quickly to new processes, systems, and technologies.
  
  Shift timings: Rotational shift and week offs