UK pension (Voice process)

Key Responsibilities:

• Handle customer calls related to UK pension services and retirement benefits.
• Assist customers with pension account information, contributions, withdrawals, and policy-related queries.
• Verify customer details and maintain data accuracy.
• Ensure compliance with company policies and regulatory guidelines.
• Document customer interactions and update records accurately.
• Meet quality, productivity, and customer satisfaction targets.

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong customer service and problem-solving abilities.
• Ability to handle customer queries professionally over calls.
• Good interpersonal and listening skills.
• Basic knowledge of pension, retirement, or financial services processes is preferred.
• Proficiency in MS Office and computer applications.