UK - Fiduciary Professional

Job Summary

Job Title- UK Fiduciary ARL- 8/ 7 Solution Line- Commercial Risk

Position type- Full Time

Work Location- Bangalore, Whitefield

Working style- Hybrid

Shift Time- 12.30 p.m. to 9.30 p.m.

Required education and certifications critical for the role- Graduation or Post Graduation

Required years of experience - 6+ years of relevant experience in insurance/financial services operations, fiduciary accounting, or premium/claims processing.

Responsibilities

• The Commercial Risk Solutions - Consultant is responsible for the effective management of fiduciary ledgers and related cash operations, ensuring accurate, timely movement of funds between clients, markets and Aon entities.
• The role provides expert support on complex accounting and reconciliation issues, delivers high-quality reporting and analysis to senior stakeholders, and leads or contributes to continuous improvement initiatives that reduce operational and financial risk and enhance service to internal and external stakeholders.
• Act as a subject-matter expert for fiduciary accounting and cash management supporting Commercial Risk team.
• Lead and oversee complex premium, claim, and settlement activities, ensuring accuracy, timeliness, and compliance with Aon's control framework and regulatory requirements.
• Take ownership of high-value and complex accounts, proactively managing fiduciary balances, aged items, and issue resolution.
• Mentor, coach, and support Analysts and junior colleagues to build capability and ensure consistent quality of delivery.
• Drive continuous improvement initiatives to enhance processes, controls, and the overall client/market experience.
• This role is critical to safeguarding the financial integrity of Commercial Risk accounts and to supporting seamless end-to-end client and market service.
• Manage the interface between fiduciary accounts and business units, ensuring clear, timely communication and alignment on financial data and transactions.
• Monitor aged debt and overdue balances, highlighting potential high-risk items and clients, and supporting appropriate follow-up actions.
• Act as an escalation point for critical and high-profile issues, ensuring they are managed, communicated, and resolved effectively.
• Analyse and understand internal and external accounting problems, proposing practical, well reasoned solutions.
• Identify and propose changes that will reduce operational and financial risk or improve service to internal and external stakeholders and support their implementation where appropriate.
• Proposing activities or workstreams to improve our end to end service - participate in strategic continuous improvement initiatives in the organization to help achieve identified goals.
• Delivery of high quality best in class reporting and analysis for the Fiduciary Commercial Risk team.
• Lead work to investigate, develop and implement operational improvements in the areas of technology, process and new products.
• Mentor and support junior colleagues, contribute to succession planning and talent management.
• Support Senior management in relation to the delivery of business projects and initiatives, including the resolution of complex, aged or problematic issues.
• Ability to process outward payments using accounting systems with interfaces to electronic banking applications. Payments will be processed in various global currencies.
• Perform bank reconciliations using bank statements/accounting systems and have confidence to discuss items with colleagues/banks, bringing up timing differences as appropriate.
• Post receipts from bank statement to ledger system maintaining accuracy with large volumes.

Requirements

Skills/Competencies

• Experience in an insurance, broking, or financial operations environment (e.g. premium/claims processing, cash allocation, reconciliations)
• Prior experience in a fiduciary, client money, or cash management role within a (re)insurance broker or insurer
• Familiarity with UK regulatory environment (e.g. FCA client money rules) and insurance market practices
• Client focused, with an understanding of the impact of fiduciary activities on overall client service
• Proficient in Microsoft Excel and general MS Office applications.
• Ability to work to deadlines, prioritise workload, and manage multiple tasks
• Strong analytical capability with proven experience in resolving complex reconciliation issues and data discrepancies.
• Solid understanding of fiduciary accounting principles, controls, and relevant regulatory/market requirements.
• Significant experience in insurance services, broking operations, or related financial operations; London Market/global placements is highly desirable.

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