UI / UX Designer

Support the Digital and AI Centre of Excellence by managing day-to-day UX/UI delivery for digital initiatives where external design agencies are engaged. The role will coordinate design execution, track feedback and deliverables, support working-level design decisions, and ensure that outputs remain consistent with business inputs and approved design standards. This is a hands-on UX/UI and design-system role, not a product ownership role. Senior stakeholder alignment and major decisions will be handled by the COE lead where required; this role is expected to run the daily design engine and reduce operational involvement from senior leadership.

Responsibilities:

• Role Snapshot Details: Role Focus: UX/UI delivery coordination, design-agency management, and design-system upkeep.
• Primary Stakeholders Design agencies, business users, product teams, technology teams, and COE lead.
• Hands-on Area: Maintain design-system assets and front-end references using HTML, CSS, and JavaScript.

Manage day-to-day UX/UI delivery with design agencies:

• Coordinate daily working interactions with external design agencies across active digital initiatives.
• Track design deliverables, feedback, dependencies, open points, and approvals in a disciplined manner.
• Ensure business inputs and review comments are captured clearly and passed to the agency without ambiguity.
• Maintain regular cadence on design work and escalate only key decision points, risks, or delays.

Support UX/UI quality, consistency, and design handoff:

• Review wireframes, prototypes, screen flows, and UI designs for completeness, usability, and consistency.
• Identify working-level design gaps such as missing states, unclear navigation, inconsistent layouts, or incomplete interactions.
• Ensure feedback is incorporated correctly before designs move to technology teams.
• Support clear design handoff by clarifying UI behavior, layout expectations, and screen-level details.

Maintain the design system and front-end references:

• Maintain design-system references, reusable UI components, style guidelines, and interaction patterns.
• Make hands-on updates to HTML, CSS, and JavaScript-based design-system assets where required.
• Ensure agency-led designs follow reusable patterns, visual standards, and approved component usage.
• Keep design files, component references, and documentation organized, current, and easy to reuse.

Requirements:

• 2-5 years of experience in UX/UI design coordination, design operations, digital design delivery, or front-end UI support.
• Experience working with design agencies, UX teams, product teams, or technology teams.
• Good understanding of user journeys, wireframes, prototypes, screen flows, and design handoffs.
• Hands-on working knowledge of HTML, CSS, and basic JavaScript.
• Exposure to design systems, reusable UI components, or front-end style guides will be preferred.
• Experience in financial services, enterprise applications, or large digital platform work will be an added advantage.
• Good eye for layout, usability, consistency, and interaction details.
• Ability to coordinate design work across agency, business, and technology teams.
• Strong follow-up discipline with attention to feedback closure and open-point tracking.
• Working knowledge of front-end basics, including HTML, CSS, and JavaScript.
• Ability to maintain design-system documentation and component references.
• Clear communication and judgment on when to decide independently versus when to escalate.

Role Success Measures:

• Design agency work moves smoothly with fewer day-to-day escalations to the COE lead.
• Design feedback, open points, and approvals are tracked and closed promptly.
• Screens, flows, and journeys remain consistent across digital initiatives.
• Design-system assets remain current, usable, and aligned to actual delivery needs.
• Technology teams receive clearer design handoffs with fewer gaps in UI behavior or screen-level detail.