UFS CX Regional Hub Business Analyst

Job Details

Job Title: UFS CX Regional Hub Business Analyst

Job Location: Bangalore/Mumbai, India

Function: Customer Experience / Regional HUB
Terms Conditions: Full-time, permanent. Applicants must have the right to work in India.

Job Summary

As the Business Analyst within the UFS CX Regional Hub, you will play a critical role in driving market solution adoption and enabling data-driven decision-making across the region. Your primary responsibility will be to translate business needs into actionable insights, ensuring that global and regional digital solutions are effectively deployed and utilized by markets. You will partner with cross-functional teams to generate strategic market insights, identify growth opportunities, and provide recommendations that enhance customer experience and accelerate business performance.

What Will Your Main Responsibilities Be

• Drive the deployment and adoption of global and regional digital solutions across markets, ensuring alignment with business objectives and maximizing user engagement.
• Analyse market performance, customer behaviour, and solution usage data to generate actionable insights that inform strategic decisions and accelerate growth.
• Develop Regional and market level dashboards for CX reporting.
• Translate insights into clear, data-driven recommendations for market teams, influencing commercial strategies and customer experience initiatives.
• Partner with Sales, Marketing, and CX teams to understand business needs, prioritize requirements, and ensure solutions deliver measurable value.
• Track and report on key adoption and impact metrics, identifying gaps and opportunities for improvement.
• Identify barriers to adoption and propose enhancements to tools, processes, and training to improve effectiveness and user experience.
• Support markets with capability building, best practice sharing, and guidance on leveraging data and solutions for business impact.

What You Need To Succeed

Experiences Qualifications

• Bachelor's or master's degree in business Analytics, Data Science, Marketing, or a related field.
• 5+ years of experience in business analysis, data-driven strategy, or digital solution deployment roles.
• Proven track record in generating actionable insights from complex datasets and influencing business decisions.
• Strong understanding of digital tools, analytics platforms (e.g., Power BI), and CRM systems.
• Experience in stakeholder management and cross-functional collaboration in a matrixed organization.

Skills

• Power BI
• Python
• Spark
• SQL
• Data Visualization
• Digital Solution Deployment Adoption
• Stakeholder Management
• Cross-functional Collaboration
• Customer Experience

Leadership

• You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.