UC Operations Engineer – MS Teams & Devices

Job Description

Roles & Responsibilities :
The L3 Unified Communications & Device Operations Engineer is responsible for managing and supporting enterprise communication platforms and end-user devices,including Microsoft Teams, endpoint devices, and personal devices.

Manage and support Microsoft Teams platform including TCQ, Whiteboard, Rollouts and Configurations

Support endpoint devices including desk phones, conference room phones, and collaboration hardware

Manage and troubleshoot personal devices such as headsets, speakerphones, and peripheral devices

Drive operational support for global user base, ensuring high service availability and user experience

Perform proactive monitoring, issue identification, and resolution to minimize service disruptions

Ensure compliance with security and data protection policies across all communication and device services

Support feature rollouts, updates, and platform enhancements for Teams and associated devices

Maintain technical documentation, SOPs, and knowledge base articles

Automate and optimize tasks using PowerShell scripting and standard tools

Monitor operational KPIs and contribute to continuous improvement initiatives

Qualifications

Educational qualification:

Bachelor's degree in Computer Science

Experience :

5+ years of experience in Microsoft Teams and UC platforms

Proven experience in enterpri