UAT Support Specialist

Company Description

At NielsenIQ, UAT Support will provide expert knowledge and support through standard defined procedures. Responsible for the UAT of new functionalities across Output application, escalation of issues identified during the testing for all applications, procedures and systems. Coordinate with various teams and stakeholders, raise defects, support tickets for issues raised/identified, analyze root cause and assist in efficient resolution of all issues and queries. Responsible for ensuring smooth management of application Release/s and testing within the defined SLA and with quality.

Job Description

RESPONSIBILITIES

. Understand the requirement on the new Release enhancement co-operating with the Governance/Technology partners/Operations/Transformation teams

. Provide expert feedback on the design developed with respect to the new enhancement

. Execute the User Acceptance Testing effectively by ensuring all the required test cases pertaining to the enhancement is covered

.Manage the Release across applications co-operating with multiple teams and adhering to the strict deadlines

. Align with the cross teams and document the Release as applicable

. Maintain an effective relationship with local and global Operations teams and our Technology partners in Application Development and Infrastructure to identify, manage and close issues.

. Participate in regular calls with App Dev and Infrastructure to assess the progress of Release and also discuss any issue/s that might impact Operations. Communicate the impacts to the Governance/Operations teams as required, facilitate the negotiation of any work around and represent/coordinate Operations during implementation activities.

. Ensure appropriate communication and escalation of issues to relevant senior stakeholders

. Manage a close relationship with Enablement, Process Owners and Operations leaders to ensure we maintain high-quality deliverables and our delivery standards are met or exceeded. High levels of customer satisfaction with product content must be met.

Qualifications

• 1-3 years of relevant working experience

• Advanced Excel, Powerpoint, MS Office tools

• Analytically sound

• Excellent communication skills

• SQL Knowledge, Linux, Good in understanding technology

• Good to have - Power BI

• Excellent communication skills

A LITTLE BIT ABOUT YOU

A successful UAT Support must ensure that the end-to-end need of the new requirement is understood and tested with required test cases ensuring that the new & the existing functionality/s are not impacted. There is no impact on the BAU due to the new Release functionality/s deployed, thus ensuring no impact on the deliverables and its quality.

Additional Information

Note: Job Level B3

Only level 2 and 3 can apply

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the