U4B: GSA Hypercare Project Specialist
Uber · Delhi · onsite · Posted 69d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
About The Role:
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.
What Youll Do:
- Provide high quality support to clients
- Meet sales or revenue generation goals
- Sell, onboard, and manage relationships with clients that hold high revenue segments
- Engage in client lead generation or prospecting
- Uncover prospects business challenges and highlight the business value proposition
- Communicate and engage with external stakeholders clients over various mediums (chat, email, and/or phone)
- Support team with campaign and/or prioritization management
- Partner with internal stakeholders to drive business recommendations, resolve, and/or escalate client concerns/outages
- Upskill team members through consolidating best practices (e.g., SME,Product Strategy, and local expertise)
- Collaborate with Sales and/or Ops team to upsell, upskills, and provide product recommendations to drive sales
- Identify and recommend new programs and initiatives based on business data collected to optimize sales and drive efficiency
- Demonstrate strong product knowledge
- Manage strategic relationships to maximize value for both Uber and our partners; as well as supporting other team members in building and managing strategic relationships.
Basic Qualifications:
- At least 1 year of sales or account management experience providing email and phone support
- Exceptional listening, communication, and organizational skills
- Ability to communicate clearly while staying organized when engaging stakeholders
- Strong time management and prioritization
- Logical and data-driven decision-maker
- Autonomous and target-driven
- Strong collaboration, stakeholder management and problem-solving
- Ability to collaborate with teams and cross-functional stakeholders to move projects forward
- Strong influencing ability
Preferred Qualifications:
- Experience providing chat-based support
- At least 2 years of customer support experience in B2B, sales, case management, or client management environment
- Experience coaching and motivating team members
Competencies:
- Business Acumen
- Communication
- Customer Centricity
- Creativity
- Executional Excellence
- Negotiation Deal Making
- Planning Organizing
- Problem Solving
- Teamwork
Sourced from naukri
Skills
Customer SupportCampaigncase managementB2Bbusiness datarevenue generationBusiness Developmenttime managementStakeholder ManagementoperationsSalesLead GenerationUpsellaccount management
About Uber
Uber
Internet
3.7k+
employees
2009
17 years old
San Francisco,California
United States
About
Mobility service provider for ride-sharing and car rentals
Industries
InternetUrban Transport
Employee ratings
1,030 reviews
4.1/ 5
Culture
3.9
Career growth
3.4
Work-life
4.0
Employees rate it well for
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