TWS Administrator

Role Overview

As a TWS Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.

There7s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You7ll be managing systems data for clients and providing day-to-day solutions and security compliance. You7ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You7ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times Yes! But you7ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Key Responsibilities

• Manage and administer the TWS/IWA scheduling environment.
• Monitor, schedule, and troubleshoot batch workloads across enterprise platforms.
• Resolve job failures and perform root cause analysis.
• Handle production incidents, outages, and recovery activities.
• Maintain scheduling calendars, job definitions, dependencies, and forecast plans.
• Support agent installation, upgrades, maintenance, and troubleshooting.
• Generate operational, audit, and compliance reports.
• Coordinate job migrations from Development to Test and Production environments.
• Ensure adherence to operational procedures, SLA commitments, and ITIL standards.
• Participate in on-call support and shift-based operations.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 7+ Years of experience with IBM Tivoli Workload Scheduler (TWS) / IBM Workload Automation (IWA).
• Good understanding and practical usage of TWS scheduling objects, including: Tasks, Processes, Resources, Calendars.
• Experience scheduling and troubleshooting jobs for applications utilizing: SQL, FTP/SFTP, HTTP/HTTPS, Enterprise business applications.
• Proven ability to diagnose, troubleshoot, and resolve job failures.
• Experience handling ad hoc requests in active production scheduling environments.
• Knowledge of outage management, disaster recovery (DR) processes, and recovery activities.
• Experience troubleshooting TWS agents, communication failures, and connectivity issues.
• Ability to generate operational, audit, and management reports.
• Experience creating and maintaining Year-End calendars and scheduling configurations.
• Knowledge of forecast generation, scheduling criteria, attributes, job definitions, and reporting.
• Experience installing and configuring TWS agents on Windows and UNIX/Linux platforms.
• Experience promoting jobs and schedules across environments (Development, Test, and Production).
• Basic knowledge of TCP/IP networking, connectivity, and communication protocols.
• Familiarity with scripting languages (Shell, Bash, PowerShell, etc.).
• Good understanding of ITIL processes, including Incident, Problem, Change, and Service Management.
• Willingness to provide 24x7 production support and work in rotational shifts.

Preferred Technical and Professional Experience

• Experience administering large-scale enterprise TWS/IWA environments.
• Experience in performance tuning and optimization of scheduling environments.
• Knowledge of workload forecasting, capacity planning, and automation best practices.
• Exposure to Disaster Recovery testing and environment failover activities.
• Familiarity with automation and scripting for operational efficiency.
• Experience working in global support models with shift-based operations.
• ITIL Foundation certification or equivalent service management certification.
• Experience supporting financial, banking, insurance, healthcare, or other mission-critical enterprise environments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.