TVS SCS is hiring Control Tower Executive

We are hiring Control Tower Executive!!

Work Location:

TVS Supply Chain Solutions Ltd.

Tamarai Tech Park, South Block 3rd Floor

No 16, (SP) Developed Plot, Jawaharlal Nehru Road, Industrial Estate, Guindy, Chennai-600 032.

JOB DESCRIPTION:
Real-time Vehicle Monitoring:

• Utilize tracking systems and technology tools to monitor the location and status of shipments throughout the transportation process
• Call drivers / vendors for vehicles that are running delay or not delivered on time and inform concerned stake holders of action taken and ETA (Minimum 100 calls per shift)
• Implement proactive measures to address any delays, disruptions, or potential issues

Proof of Delivery (POD) & Ebill Management

• Verify unclean PODs, ensuring timely clearance of unclean POD to correct queue
• Call drivers / vendors for pending / unclean POD and ensure drivers / vendors upload POD on time
• Resolve discrepancies or issues related to POD documentation
• Ensure vendors are billed on time and co-ordinate with relevant stakeholders for discrepancies

Vehicle Placement

• Ensure vehicles are placed on time by calling drivers / vendors and project teams
• Call project teams to ensure vehicles are moved only with printed LR copies

Communication & Coordination:

• Maintain proactive and constant communication with carriers, drivers, warehouse, and other stakeholders to communicate transportation plans and ensure seamless execution and receive and provide updates on the status of shipments
• Proactively Address, resolve and relay any issues or delays in the transportation process

Issue Resolution:

• Identify and address any discrepancies or issues related to the tracking and tracing of shipments
• Collaborate with relevant teams to find quick and effective solutions
• Documentation Management:
• Ensure accurate and up-to-date documentation of tracking information
• Generate reports on the status of shipments and provide insights for improvement as per required frequency

Customer Support:

• Interact with relevant stake holders to respond to inquiries and gather additional information related to Trip Management / Vehicle Tracking / POD and Ebill
• Provide proactive updates on transportation activities and address inquiries related to Trip Management / Vehicle Tracking / POD and Ebill
• Maintain a customer-centric approach to enhance overall satisfaction
• Ensure documentation, tracking and tracing activities comply with relevant regulations and industry standards

Experience and Skills required:

• Strong communication (Written and Verbal) interpersonal skills with customer service approach
• Familiarity with transportation management systems (TMS), documentation processes. tracking systems, GPS technology, and transportation management software
• Attention to detail, organizational skills, and problem-solving abilities with ability to make quick and informed decisions
• Analytical mindset with the ability to interpret data
• Time management with multi-tasking skills to meet tight deadlines
• Willingness to cross skill and up skill
• Adaptability to changing priorities and the dynamic nature of transportation operations

Shift Details:

• It is 24x7 operations
• Shifts will be between (6:30 AM - 3:00 PM, 9 AM - 5:30 PM, 1:30 PM - 10 PM, 10 PM - 6:30 AM), based on roster, off will vary
• 6 days WFO

Above shifts are rotational, with rotational week offs, with 6 days working from office and may vary based on business need.