TTSE CASC - Kota

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Development of applicators * Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area.

• Implementing Vikas schedules
• Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level
  
  

KRA2 Customer Service

Customer service by providing effective customer care to enhance customer loyalty & satisfaction * Visiting & supervising sites for better execution of job

• Finding solutions to the customers problems & issues
• Attending product & execution related complaints
  
  

KRA3 Demand generation * Organizing and conducting demand generation activities like Architects / Builders / Painting Contractors and Painters & Masons Meet , trade exhibitions, customer awareness camps, counter meets etc as per plan

• Conversion of various applications to BW applications by casting samples, follow up & providing applicators for execution for increasing white cement market potential
• Ensuring sampling of white cement applications, new products in coordination with Projects personnel for their approval
• Providing handy samples of various white cement applications, new products to retail team for promotion through retail network
• Arranging samples of various finishes for trade exhibitions and customer awareness camps etc.
• Conducting purity campaigns to educate our customers and enhancing the brand image
  
  

KRA4 Attending Customer Quality Complaints

To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer. * Visit to site and physically examine the application sites.

• To organize testing of product through R&D.
• Feedback to Customer & CASC Head.
• Regular testing of product through independent laboratory.
• CRM
  
  

KRA5 CRM: CRM & appraising the management regarding competitors activities * Organizing and conducting factory visits of applicators to ensure their loyalty

• Providing technical support to direct users & helping them in getting better quality for maintaining good relations
• Monitoring competitors product quality by collecting samples and sending the same to factory for analysis
• Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis
  
  

Training

• Organizing and conducting training sessions for team members for white cement applications, new products
• Solving the product & applications related problems & queries of team members on a regular basis
  
  

KRA6 Training * Organizing and conducting training sessions for team members for white cement applications, new products.

• Solving the product & applications related problems & queries of team members on a regular basis