TSM Dealer

Job Description

Role Objective

Drive business growth and achieve district sales targets for the Dealer channel under PM Surya Ghar Yojana by onboarding, developing, and growing a strong network of dealer partners.

Key Responsibilities

1. Dealer Management & Development

• Onboard new dealers and monitor dealer performance and sales funnel, resolving blockers proactively.
• Conduct dealer sales coaching, training sessions, and periodic performance audits.
• Support dealers with local marketing collateral and clear incentive communication.
• Drive dealer productivity, retention, and overall channel growth in the assigned district.

2. Direct (B2C) Sales

• Generate and close B2C leads within the assigned territory.
• Conduct customer need analysis and meetings; identify process blockers and provide effective solutions and information.
• Ensure payment collection, enter all PMSGY orders on the portal, and ensure timely order-to-execution completion.
• Achieve direct sales targets as per district allocation.

3. Customer Experience

• Track the customer journey from inquiry to installation completion.
• Collect post-installation feedback and ensure prompt issue resolution.
• Ensure customers receive proper documentation, guidance, and post-installation support.
• Achieve high CSAT through proper need understanding and correct solutioning.

4. Local Lead Generation

• Drive local lead generation initiatives through dealers and field teams.
• Support marketing and outreach activities to build a strong local funnel.
• Encourage customer referrals and oversee timely distribution of referral incentives.

Key Performance Indicators (KPIs)

• Dealer onboarding numbers
• Dealer-driven sales
• Dealer retention rate
• Customer Satisfaction Score (CSAT)

Qualification & Experience

Qualification Bachelor's Degree (MBA preferred)

Experience 3 - 6 years in Sales / Channel Management

• Location - Guwahati , Bhubaneshwar , Raipur, Pune, Nagpur