Trust & Safety Associate

Skill required: User-Generated Content Moderation - Content management


Designation: Trust Safety Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content
and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the
system. Due to the nature of the role, you may be exposed to objectionable or disturbing content
flashing lights or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at
times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively
engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual,
or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust Safety resources need
strong resilience and coping skills. We care for the health and well-being of our people and provide the
support and resources needed to perform their role responsibilities. This role requires active
participation in Accentures well-being support program, designed specifically for the Trust Safety
community, provides valuable skills to promote individual and collective well-being.


Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.


What are we looking for Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Previous business process outsourcing, customer service, or content moderation experience is a plus
e.g., over 18 years of age
shift timings/requirements to work weekends and holidays
Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and (insert language) skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of
client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills


Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts
Review, classify and/or remove, work with, view, or proactively engage with content according to client
guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry
trends, identified generative AI shortcomings and advancements in content moderation and/or
responsible AI regulations, governance, policy, and consulting work.
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Develop and execute prompt strategies to interrogate large language models on various topics related to
responsible AI, including medical advice, legal advice, and other sensitive areas.
Analyze the model s responses for appropriateness, inappropriateness, refusal to answer, or appending
disclaimers to the response according to client definitions and guidance.
Collaborate with other team members to create a comprehensive understanding of responsible AI issues
based on a model s responses.
Contribute to the development of best practices and guidelines for content moderation and responsible
AI governance and policy.


Qualification Any Graduation