HYDERABAD · FULLTIME
Trust & Safety Associate - Voice
Accenture
Hyderabad · onsite · Posted 2d ago
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Undisclosed1–3 yrsfulltimeHyderabad
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Section · 01
About this role
Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Accenture s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times.
What are we looking for? As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently.
Roles and Responsibilities: Review, classify and or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and or responsible AI regulations, governance, policy, and consulting work. Investigate, resolve, and relay complex content issues to the broader Trust and Safety team Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas. Analyze the model s responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance. Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model s responses. Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. High affinity and cultural awareness of political and social situations regarding the relevant market and region
Qualification Any Graduation
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do?
What are we looking for?
Roles and Responsibilities:
Qualification Any Graduation
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Section · 02
Skills
Customer Servicecustomer satisfactioncontent moderationCustomer Queriesai governanceLarge Language Models (LLMs)Trust & SafetyCommunication SkillsLegal AdviceoperationsLegalGenerative AiChat SupportArtificial Intelligence
Section · Company
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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