Trial Experience Specialist (Inside Sales)

About Us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our People With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our Impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts  Who you are You are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You’ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an “all hands on deck” attitude, excellent communication and time management skills and this is the job for you!  To be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the HighLevel platform fits into their business strategy and success. You will  have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well.

Roles, Responsibilities & Requirements: What You’ll Be Doing:

Identify, engage and nurture new customer relationships 

Align solutions to the customer’s goals, needs and objectives

Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion

Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics 

Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)

Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client

Collaborate with customers and cross-functional teams to identify compelling solutions

Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices

Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)

Other duties may be assigned and/or modified as business needs dictate

 

 What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

 

 Experience/Education/Certifications Required:

Bachelor’s Degree or equivalent SaaS experience is strongly preferred 

0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role

A strong technical aptitude to help our users succeed with the HighLevel software

Experience with technical documentation and presentation skills preferred

Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO

Experience working with and or ability to learn the use of various CRM platforms and communication systems

Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media

Strong time management, organizational skills and interpersonal communication skills, both verbal and written

Self-motivated to maintain regular contact with customers, management, and peers

You can translate technical ideas for non-technical audiences

Demonstrable critical thinking, communication, and creative problem-solving skills

Ability to learn new complex software platforms quickly

Self-starter, positive attitude, ability to continuously develop and adapt to a growing team

Highly organized to manage and prioritize several different responsibilities at any given time

Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide demographic information. This information is used solely for compliance with government recordkeeping and legal requirements. Providing this information is voluntary and will not affect your application status.

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