Travel Sales & Operations Executive

About g8trip

g8trip is an AI-powered collaborative travel planning platform that helps people discover, plan, and book trips. We're looking for someone who can take ownership of prospective customers—from their first travel enquiry to a confirmed booking—and help turn their trip ideas into memorable experiences.

About the role

You will be the primary point of contact for customers interested in planning a trip through g8trip. You'll understand their needs, build suitable travel proposals, follow up proactively, and convert enquiries into bookings. You'll also coordinate with travel partners to ensure every confirmed trip is delivered smoothly.

This role suits someone who combines strong sales instincts with attention to detail and a genuine interest in travel.

Key responsibilities

• Own incoming leads from the g8trip platform, WhatsApp, calls, and other channels.
• Understand each customer's destination preferences, budget, travel dates, group size, and expectations.
• Use g8trip's AI planning tools and your travel knowledge to create personalised itineraries and quotations.
• Explain travel options clearly, handle objections, and follow up consistently to close bookings.
• Coordinate with hotels, transport providers, destination management companies, and other travel partners for availability and competitive rates.
• Manage pricing, booking confirmations, payment follow-ups, and travel documentation accurately.
• Support customers before and during their trips, coordinating resolutions when issues arise.
• Maintain clear lead records, follow-up schedules, and booking updates.
• Work towards agreed booking revenue, conversion, and margin targets.
• Share customer feedback to improve g8trip's planning and booking experience.

What we're looking for

• Experience converting travel enquiries into confirmed holiday bookings.
• Strong communication, negotiation, and customer relationship skills.
• Ability to prepare practical itineraries and accurate quotations.
• Good knowledge of domestic and/or international destinations.
• Confidence managing multiple customers and supplier conversations independently.
• Comfort using WhatsApp, spreadsheets, CRM systems, and AI tools.
• A proactive approach, consistent follow-through, and ownership of results.
• Fluency in [English, Hindi, and/or relevant regional languages].

How success will be measured

• Lead response time and follow-up consistency.
• Enquiry-to-booking conversion rate.
• Booking revenue and gross margin.
• Booking accuracy and customer satisfaction.
• Repeat bookings and customer referrals.