Travel Sales Executive

Job Summary

We are looking for experienced and target-oriented Travel Sales Executives / Travel Consultants with a strong background in the travel industry. The candidate will be responsible for handling inbound and outbound travel enquiries, generating and qualifying leads, understanding customer travel requirements, preparing travel quotations, and converting enquiries into confirmed bookings.

Candidates must have prior experience with a travel agency, tour operator, DMC, OTA, or holiday/travel company. Candidates from non-travel backgrounds will not be considered.

Role & responsibilities

• Handle inbound and outbound travel enquiries through calls, WhatsApp, email, and other communication channels.
• Understand customer requirements for domestic and international holidays, including destinations, budgets, travel dates, and preferences.
• Generate, qualify, and manage travel leads through follow-ups and customer engagement.
• Convert travel enquiries into confirmed bookings and achieve assigned sales targets.
• Prepare and share customized holiday packages, itineraries, quotations, and travel proposals.
• Follow up consistently with prospective customers to improve query-to-booking conversion rates.
• Maintain and update customer details, enquiry status, follow-up schedules, and sales pipelines in the CRM or lead management system.
• Coordinate with operations, ticketing, hotel, visa, and supplier teams to ensure smooth booking execution.
• Build strong customer relationships to encourage repeat business, referrals, and upselling.
• Track daily enquiries, conversions, pending leads, and sales performance.

Required Skills & Qualifications

• Minimum 2 year of relevant experience in travel sales, holiday packages, or travel consultancy.
• Mandatory prior experience in a travel agency, tour operator, OTA, DMC, or holiday company.
• Hands-on experience handling both inbound and outbound travel enquiries.
• Strong lead generation, follow-up, negotiation, and sales conversion skills.
• Good knowledge of domestic and/or international travel destinations and holiday packages.
• Excellent verbal and written communication skills.
• Ability to work with sales targets and manage multiple enquiries simultaneously.
• Basic proficiency in MS Excel, CRM tools, WhatsApp Business, and email communication.

Preferred candidate profile

• Candidates with a proven track record of converting travel enquiries into bookings.
• Experience handling FIT, customized holidays, family holidays, honeymoon packages, group tours, or corporate travel.
• Knowledge of B2C travel sales and customer relationship management.
• Self-motivated, customer-focused, and comfortable working in a target-driven environment.