Travel Sales Consultant

Role & responsibilities

• Contact assigned customers and understand their destination preferences, travel dates, passenger profile, budget, and booking timeline.
• Recommend suitable ORN Europe and international holiday packages based on customer requirements.
• Explain itineraries, hotels, sightseeing, transfers, meals, visas, insurance, inclusions, exclusions, and booking terms.
• Build customer trust through consultative selling, value-based recommendations, and professional communication.
• Manage calls, WhatsApp follow-ups, appointments, and customer callbacks.
• Maintain accurate CRM records, lead status, call notes, expected booking dates, and follow-up actions.
• Coordinate with SMEs for product guidance and booking closure support.
• Follow the lead management process and sales guidelines set by the Process Manager.
• Convert qualified enquiries into confirmed bookings and achieve sales targets.
• Ensure timely documentation, payment follow-ups, and booking confirmations.

Preferred candidate profile

• Must have hands-on experience selling holiday packages; general sales experience without holiday package sales is not preferred.
• Experience selling Europe holiday packages is preferred. Candidates with experience selling Asia or other international long-haul packages may also be considered.
• Strong skills in customer needs assessment, objection handling, follow-ups, and booking closures.
• Comfortable working with sales targets, customer calls, and structured CRM processes.