Travel Sales Consultant

About the Role

We are looking for enthusiastic and motivated Travel Sales Consultants to join our sales team in Whitefield, Bengaluru.

In this role, you will communicate with prospective travelers, understand their holiday requirements, recommend suitable destinations, prepare customized itineraries and quotations, follow up with inquiries, and convert leads into confirmed bookings.

This is a sales-focused position involving regular customer interaction, follow-ups, and performance targets.

Both freshers and candidates with up to three years of experience are welcome.

Key Responsibilities

• Handle customer inquiries through phone calls, WhatsApp, email, and other assigned communication channels.
• Understand customer preferences, travel dates, budgets, and requirements.
• Recommend suitable domestic and international holiday packages.
• Design personalized travel itineraries according to customer requirements.
• Research flights, hotels, sightseeing, transfers, and other travel-related services.
• Prepare accurate package quotations and cost estimates.
• Follow up consistently with prospective customers and convert inquiries into confirmed bookings.
• Explain package inclusions, exclusions, pricing, and booking conditions clearly.
• Negotiate with customers and handle objections professionally.
• Build strong customer relationships and provide assistance throughout the booking process.
• Coordinate with reservations, operations teams, and travel suppliers for confirmed bookings.
• Handle customer concerns and help resolve booking-related issues.
• Maintain accurate customer information, quotations, sales activities, and follow-ups in the CRM system.
• Work toward assigned individual sales and conversion targets.
• Stay informed about popular destinations, travel trends, and competitor offerings.

Mandatory Skills

• Good spoken and written English communication skills.
• Basic computer proficiency, including Microsoft Excel.
• Basic mathematical ability and numerical accuracy.
• Good interpersonal and customer-handling skills.
• Confidence and aptitude for sales.
• Willingness to work toward sales targets.
• Good attention to detail and problem-solving abilities.
• Ability to manage multiple tasks and follow up consistently.
• Quick learning ability and willingness to adapt to new systems and technologies.
• Customer-focused and professional attitude.
• Willingness to work full-time from our Whitefield office.

Preferred Skills

• Previous experience in travel sales, holiday packages, telesales, or customer-facing sales roles.
• Knowledge of domestic and international travel destinations.
• Experience preparing customized itineraries and package quotations.
• Familiarity with tour package costing, hotels, flights, and ground services.
• Experience using CRM systems.
• Sales negotiation and closing experience.
• Travel reservations and ticketing knowledge.
• Bachelor's degree, master's degree, MTA, or relevant Travel & Tourism or Hospitality qualifications.
• Knowledge of Hindi, Kannada, or other Indian or foreign languages.

Compensation

• Annual fixed salary: 3,00,0005,00,000 (3–5 LPA), based on relevant skills, experience, and interview performance.
• Additional performance-based sales incentives over and above the fixed salary.
• Hybrid incentive structure rewarding profitable sales and achievement of performance targets.

Working Schedule

• Working Days: Monday to Saturday (6 days per week).
• Office Timings: 10:00 AM to 7:30 PM.
• Breaks: 1 hour total, including a 30-minute lunch break and two 15-minute breaks.
• Weekly Off: Sunday (Fixed).

Benefits & Career Growth

• Training in travel-industry processes, destination knowledge, itinerary planning, and sales systems.
• Opportunities to develop practical sales, negotiation, customer relationship management, and travel-planning skills.
• Exposure to domestic and international holiday destinations and travel products.
• Work with modern software and travel-planning tools.
• Career growth opportunities based on individual performance, skills, and business requirements.
• Applicable statutory leave and public holiday benefits.