Travel Sales Consultant

Role & Responsibilities

• Handle customer enquiries through walk-ins, calls, WhatsApp and digital channels.
• Understand customer travel requirements, preferences and budget to recommend suitable travel solutions.
• Sell domestic and international holiday packages, flights, hotels and other travel-related services.
• Prepare customised itineraries, quotations and proposals.
• Follow up consistently with prospective customers and convert enquiries into confirmed bookings.
• Handle customer questions, objections and negotiations professionally.
• Identify opportunities for upselling and cross-selling relevant travel products and services.
• Maintain accurate customer and enquiry records in the CRM.
• Build strong customer relationships to generate repeat and referral business.
• Achieve assigned sales, revenue and conversion targets.
• Stay updated on destinations, travel products, packages, promotions and market trends.
• Coordinate with internal teams and suppliers to ensure smooth execution of customer bookings.
• Maintain high standards of customer service throughout the sales and booking journey.

Preferred Candidate Profile

• 2-5 years of experience in travel sales, holiday sales, B2C sales, hospitality, aviation, hotel sales or a related customer-facing role.
• Freshers with strong communication skills and demonstrable sales aptitude may also be considered.
• Excellent verbal and written communication skills.
• Strong selling, negotiation, persuasion and follow-up skills.
• Customer-focused, but equally comfortable working towards sales and revenue targets.
• Good understanding of domestic and/or international travel destinations is an advantage.
• Ability to understand customer needs and convert them into appropriate travel solutions.
• Comfortable using CRM, WhatsApp, email and basic computer applications.
• Self-motivated, disciplined and proactive; should not require constant supervision.
• Strong attention to detail while preparing itineraries, quotations and bookings.
• Ability to work in a target-driven environment and handle multiple enquiries simultaneously.
• Candidates who genuinely enjoy sales and customer interaction will be preferred.

Recruitment perspective: I would deliberately retain the phrase genuinely enjoy sales”. Thomas Cook Newtown does not need someone who merely knows tourism; it needs someone who can convert enquiries into revenue.