Travel Operations Executive
ABCsteps Technologies Pvt Ltd · Jodhpur · onsite · Posted 31d ago
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About this role
About the Role:
ABCsteps Technologies is supporting our partner firm in the Travel & Tourism sector, Miles & Smiles Holidays (Jodhpur), with their urgent recruitment for an in-office Travel Operations & Customer Support Executive.
Location: C-111, Rajeev Nagar, Mahamandir, Jodhpur (100% In-Office)
Timings: 10:30 AM – 06:30 PM (Monday to Saturday)
Salary: ₹20,000 – ₹30,000 / month (₹2.40 LPA – ₹3.60 LPA), based on skills & experience
Joining: Immediate / Early joining preferred
About the Company:
Miles & Smiles Holidays is a premier Jodhpur-based travel agency specializing in customized Domestic & International Holidays (Kashmir, Himachal, Kerala, Rajasthan, Europe, Dubai, Bali, Thailand, Vietnam, Maldives, etc.).
Key Responsibilities:
1. Client Handling & Follow-up: Attend inquiries through WhatsApp, Phone & Email. Understand client requirements and follow up professionally until booking confirmation.
2. Itinerary Planning & Proposals: Prepare customized day-wise tour itineraries and attractive proposals using Canva, PowerPoint, or PDF tools.
3. Costing & Quotations: Obtain supplier rates, calculate package costs accurately, and prepare quotations with inclusions/exclusions.
4. Booking Operations: Coordinate bookings for hotels, flights, cabs, transfers, and activities with domestic/international DMCs and suppliers.
5. Visa Assistance: Guide clients on visa document checklists, fill online visa forms, and manage appointment processes.
6. Billing & Payments: Send invoices and systematically follow up for advance and balance payments.
7. Pre-Departure & On-Tour Support: Issue vouchers and tickets, recheck booking details, and provide operational support to traveling clients.
Desired Skills & Tech Proficiency:
• Good computer & internet skills (MS Excel, Google Sheets, Email, WhatsApp Web).
• Familiarity with AI tools like ChatGPT / Gemini for quick research and correspondence is a strong plus.
• Ability to create aesthetic proposals in Canva / PowerPoint.
• Polite verbal communication in Hindi and functional writing proficiency in English.
• Detail-oriented, responsible, and capable of multitasking.
Who Should Apply:
• Graduate candidates with strong computer skills.
• Prior experience in Travel/Tourism, Hospitality, Customer Support, or Sales preferred (smart, quick-learning freshers may also apply).
How to Apply:
Interested candidates can share their updated Resume directly:
WhatsApp: [phone removed] (Mrs. Swati Dave)
Email: [HIDDEN TEXT] / [HIDDEN TEXT]
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