Travel Desk Operation Associate

Job Summary

The Travel Operations Planning role is crucial for managing and enhancing the companys corporate travel program. This position acts as the main point of contact for travel-related inquiries, support, and disruptions, ensuring a smooth and compliant travel experience. The role involves collaboration with various departments to maintain effective communication and process improvements.

Responsibilities

• Manage day-to-day administration of the corporate travel program and continuously improve processes.
• Serve as the primary point of contact for employee travel inquiries, booking support, and travel disruptions.
• Maintain clear communication through Teams and SharePoint by sharing relevant travel policies, alerts, and updates.
• Partner with Finance, HR, Accounts Payable, approvers, and executive stakeholders for a seamless travel experience.
• Manage travel vendors, coordinate regular vendor reviews, and explore new solutions.
• Reconcile invoices and credit memos, and support purchase orders.
• Produce various travel reports, including spend, unused-ticket, visitor, regional, and departmental reports.
• Conduct periodic user audits across Navan and HR systems.
• Coordinate with visa providers and provide backup approval coverage when needed.
• Plan travel for major company events and team offsites, including flight coordination and hotel negotiations.
• Lead future improvements such as expense-management integration and vendor selection.
• Deliver travel-system training to new employees and ensure scalable processes.

Required Skills

• Proven experience in travel operations or a related field.
• Strong organizational and communication skills.
• Ability to manage vendor relationships and negotiate contracts.
• Proficiency in using travel management systems and platforms like Navan.
• Experience in coordinating travel for large events and managing on-site issues.
• Familiarity with financial processes, including invoice reconciliation and purchase orders.
• Ability to work collaboratively across departments and with various stakeholders.
• Strong analytical skills for producing and interpreting travel reports.
• Adaptability to lead process improvements and system integrations.
• Experience in delivering training and scaling processes with organizational growth.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.