Travel Desk Executive

Roles and Responsibilities

• Travel booking support via travel partner platforms
• Travel documentation & visa support
• Accommodation booking management
• Data entry & record maintenance
• Traveller communication
• Cab booking coordination.
• End-to-end domestic/international travel management, visa processing across geographies, cost/spend analysis.
• Vendor coordination and follow-up for admin-related services and payments.
• Support facility upkeep and maintenance requests, including tracking resolution status.
• General office administration support, including stationery, courier, and housekeeping coordination.

Key Skills & Competencies

Business & Technical Competencies

• Good knowledge of travel booking systems & visa/embassy procedures.
• Working knowledge of travel partner platforms and admin tracking tools.
• Strong analytical capability with a focus on cost optimization and reporting.

Coordination & Stakeholder Management

• Good communication, coordination, and stakeholder management skills.
• Ability to liaise effectively with vendors, travellers, Admin Officers, Project Representatives.
• Strong follow-up discipline to ensure timely bookings, documentation, and vendor closures.

Behavioural Competencies

• High ownership and accountability for traveller experience and compliance.
• Strong attention to detail and accuracy in documentation and record-keeping.
• Ability to work under time pressure and handle last-minute changes calmly.
• Collaborative approach with cross-functional and vendor teams.
• Self-driven and proactive with a service-oriented mindset.

Technical Skills:

• Travel Booking and Corporate Travel Management.
• Visa Processing and Documentation.
• Vendor Coordination and Cost Comparison.
• Travel MIS, Reporting, and Data Entry.
• MS Excel, PowerPoint, and Word.

Preferred candidate profile

• Graduate in any discipline; a diploma or certification in Travel & Tourism will be an added advantage.
• IATA Certification (Optional); alternatively, significant hands-on experience in travel management and visa processing.
• Minimum 2-4 years of relevant experience in Travel Desk operations.