Travel & Customer Service Coordinator

We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk more!

The Global Studies Coordinator (based in the United States) is responsible for supporting the team of Global Study Managers in the planning and operations of active clinical trial studies. The Coordinator is the main point of contact for patient communications and the management of all patient travel and logistical details.

Please note: The internal title for this role is 'Global Study Coordinator.' This is a contract position. It is part-time, potentially up to 25 hours per week, and pays on an hourly basis. Hours are not guaranteed.

Responsibilities:

Manages travel and transportation budget for trial participants

Participates in discussions with vendors and internal team members regarding trial participant requirements

Supports hospital or clinical staff relating to trial participant enrollments and visit schedules

Promptly responds to all inquiries of the trial participants and hospital/clinical staff

Contributes to managing projects to profitable level through efficient work process

Acts as point of contact for patient communication regarding air, hotel and ground accommodations

Maintains accurate data including setting up databases and transferring data between internal operating systems

Aids in producing reports as required

Works with Global Study Manager to outline needs and requests of clients and patients

Contributes to managing projects to profitable level through efficient work process

Requirements:

Bachelor’s Degree or equivalent work experience

Fluent Spanish and fluent English required, multi-lingual preferred

2+ years of experience in the travel industry and/or pharma industry preferred

Working knowledge of Microsoft Office

Ability to learn new procedures quickly and efficiently

Highly organized and plan-oriented; adept at prioritization and follow-up

Excels in cross-departmental communication

Confidence and follow through in decision-making

Working Conditions:  

Primary work environment is from a home office with personal computer and telephone

Minimum technology required, including updated operating system, anti-virus software and password protected devices. Chromebook is not supported.

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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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