Travel Counselor

The candidate is required to work on GDS, issue/reissue PNRs, issue refunds, air tickets, drive hotel & car invoices, ADM research etc. Should have sound knowledge of GDS - sabre, should be able read/articulate fare rules and fulfill the request

Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing/reissuing/refunding tickets/ADM research etc.

Candidate will be required to action PNRs and ensure SLA adherence

Should have excellent understanding of travel business to ensure smooth day to day operations

Candidate should be result oriented and should be able to resolve queries from market

Should be a self-starter & quick learner with ability to multi-task

The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of

Should be able to maintain excellent quality along with high productivity

Graduate With ~2 Years of experience in travel industry

Degree/Diploma in Travel - Air Fares & Ticketing

Should be able to maintain excellent quality along with high productivity

The candidate would always be required understand and consistently exceed customer s expectations whilst ensuring effective teamwork

Should have an eye for detail with high focus on quality and controls

Flexible to work 365 days, 24/7 environment knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage