Travel Consultant

Candidates with relevant experience who are interested in the opportunity are encouraged to apply. Please share your updated resume at [HIDDEN TEXT].

Role-Travel Consultant

Experience- 2 - 5 years

Location: Andheri, Mumbai

Job Description – Travel Consultant

Key Responsibilities

Travel Reservations

• Handle domestic and international flight bookings through GDS and online booking tools.
• Book hotels, rail tickets, airport transfers, car rentals, and other travel services.
• Suggest the most cost-effective and policy-compliant travel options.
• Process cancellations, reissues, refunds, exchanges, and itinerary modifications.

Customer Service

• Respond to client queries via phone, email, and chat within defined SLAs.
• Provide prompt and accurate travel advice and itinerary options.
• Handle emergency travel requests and last-minute changes.
• Build strong relationships with corporate travellers and travel coordinators.

Policy Compliance

• Ensure all bookings comply with the client's travel policy.
• Guide travellers on approvals and policy exceptions.
• Maintain high booking accuracy and minimize errors.

GDS & Technology

• Operate GDS platforms such as Sabre, Amadeus, or Galileo.
• Process airline queues and monitor ticketing deadlines.
• Work on Self Booking Tools (SBTs) such as Concur, Zillious, Cytric, etc.
• Update traveler profiles and maintain booking records.

Vendor Coordination

• Coordinate with airlines, hotels, consolidators, and other travel partners.
• Resolve supplier-related issues promptly.
• Negotiate alternatives during disruptions.

Documentation & Compliance

• Ensure correct fare rules, passport, visa, and travel documentation requirements are communicated.
• Maintain complete booking records and documentation.
• Adhere to company SOPs and quality standards.

Operational Excellence

• Meet productivity and quality targets.
• Maintain turnaround times (TATs) and service levels.
• Support 24x7 operations, including rotational shifts when required.
• Escalate complex issues appropriately.

Key Performance Indicators (KPIs)

• Booking accuracy
• Turnaround time (TAT)
• SLA adherence
• Customer satisfaction (CSAT)
• Productivity (bookings/tickets handled)
• First Contact Resolution (FCR)
• Ticketing error rate
• Refund and reissue turnaround time
• Revenue opportunities (upselling where applicable)

Required Skills

• Excellent communication and customer service skills.
• Strong knowledge of domestic and international travel.
• Proficiency in GDS (Sabre, Amadeus, or Galileo).
• Knowledge of airline fare rules and ticketing.
• Ability to work under pressure and manage multiple priorities.
• Good problem-solving and decision-making skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Preferred Qualifications

• Graduate in any discipline.
• Diploma or certification in Travel & Tourism preferred.
• 2–5 years of experience in a Corporate Travel Management Company (TMC).
• Experience handling corporate accounts and international itineraries.

Desired Competencies

• Customer-centric approach
• Attention to detail
• Time management
• Teamwork and collaboration
• Adaptability
• Ownership and accountability
• Commercial awareness
• Ability to handle high-pressure and time-sensitive situations