Travel Consultant

Role & responsibilities

• Handle incoming enquiry calls, WhatsApp messages, and customer requests related to intercity travel.
• Understand customer requirements and provide appropriate travel options, schedules, fares, and other relevant information.
• Convert enquiries into bookings and follow up with potential customers.
• Monitor and coordinate daily intercity travel operations to ensure smooth and timely execution.
• Coordinate with drivers, vendors, operations staff, and other internal teams as required.
• Track daily bookings, cancellations, changes, customer requirements, and operational issues.
• Ensure all travel-related information is accurately updated in the company's systems or records.
• Identify and resolve customer or operational issues promptly.
• Prepare daily, weekly, and monthly operational reports covering bookings, enquiries, conversions, cancellations, revenue, and other relevant KPIs.
• Maintain proper records of customer enquiries and follow-ups.
• Follow up with customers regarding bookings, payments, confirmations, and travel details.
• Escalate operational or customer-service issues to the concerned senior/team member when required.
• Assist the management team with data and reports required for improving operations and sales.
• Ensure a high level of customer satisfaction throughout the enquiry and booking process.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Good customer-handling and problem-solving abilities.
• Comfortable handling multiple calls and enquiries on a daily basis.
• Good knowledge of MS Excel / Google Sheets and basic reporting.
• Strong attention to detail and ability to maintain accurate records.
• Ability to coordinate effectively with multiple teams.
• Good follow-up skills and a sales-oriented approach.
• Ability to work under pressure and manage time effectively.
• Willingness to work according to travel operations schedules, including weekends or holidays when required.
• Previous experience in a travel agency, tour operator, transportation company, hotel, airline, or customer-service environment will be an advantage.