Travel Consultant

Accountabilities:

• Provide exceptional traveller care and customer services to corporate clients

* Implant experience in Ticketing, Transit Visa, Hotels,etc

• Accurately complete end to end travel requirements both international and domestic travel arrangement for air, hotel, rail, request for ticketing, fares, routings and visa request for corporate travellers.

• Incumbent should have good knowledge of domestic and International critical itineraries geographical knowledge is mandatory

• Open to work 24/7 environment, roster off, week end working, public holidays and festivals

• Managing building relationship with VFS and embassies plus vendors in order to get timely confirmations

• Co-ordinate internally with departments to ensure quick resolution for the customer to adhere SLA

• Ensure latest updated policies, procedures, desk instructions are read and complied

• Excellent customer service and communications skills written and verbal

• Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient routings for lowest logical fares and preferred carrier usage in co-ordination with clients travel polices

• Maximize the benefits of Q2T technology, desktop applications and telephony to deliver superior experience to business travellers

• Research and resolve client inquiries/ issues at point of sale, coach develop and mentor peers, new/ junior travel consultants

• Comply with all legal and industry standards. Embrace the role of providing superior consultative value to clients versus just being an order taker

• Ensure each PNR contains standard documentation and document any exceptions handled during the reservations process

Experience & Skills:

• Graduate. Diploma, degree in travel & tourism would be added advantage

• 3-4 relevant experience in travel domain

• Build excellent relationship with customer groups, peers and seniors

• Should be a team player and manage show alone if required

• GDS experience is mandatory – Galileo & Amadeus.

• Knowledge of corporate travel economics and travel technology/ tools will be an added advantage