Travel Consultant(International Rate Desk)

Join Our Team as a Travel Consultant - International Rate Desk!

Turn your passion for travel into a rewarding career with us. If you enjoy working on the International Rate Desk, managing air fulfillment, assisting clients, and being part of a friendly and dynamic team, wed love to welcome you aboard!

Roles & Responsibilities:

• Review domestic and international airline tickets and exchanges for commission accuracy and eligibility.
• Interpret and apply airline commission contracts, agreements, commission profiles, ticket designators, and applicable rules.
• Audit straight-sale and exchange transactions to identify missed, incorrect, or recoverable commission.
• Monitor and process commission queues and exception reports across multiple offices/PCCs.
• Review daily missed-commission reporting and coordinate corrections or adjustments with ARC and appropriate internal teams.
• Analyze electronic tickets, fare calculations, exchange history, original forms of payment, and associated PNR documentation to determine appropriate commission treatment.
• Research and resolve complex commission discrepancies and exceptions, including exchanged and reissued tickets.
• Identify opportunities to maximize eligible airline commission revenue while maintaining compliance with airline agreements and ticketing requirements.
• Support investigation and resolution of commission-related debit memos and other revenue discrepancies.
• Maintain accurate documentation and tracking of commission adjustments, recoveries, exceptions, and unresolved items.
• Escalate contract, system, or process issues that may create recurring commission leakage or financial exposure.
• Collaborate with ARC, Supplier Management, Operations, Finance, and other internal teams to resolve commission-related issues.
• Maintain current knowledge of airline commission programs, contract changes, GDS functionality, and industry ticketing practices.
• Support process improvements and automation initiatives designed to increase commission accuracy, productivity, and revenue capture.

Desired Candidate Profile:

• 2+ years of corporate travel, airline ticketing, International Rate Desk, air fulfillment, or related travel-industry experience strongly preferred.
• Demonstrated experience reviewing airline commissions, international fares, ticketing, exchanges, or reissues.
• Strong knowledge of airline commission agreements and the ability to interpret commission contracts, profiles, tables, and rules.
• Advanced working knowledge of Sabre and/or Apollo/Travelport; Amadeus experience is highly desirable.
• Strong understanding of domestic and international airline ticketing, electronic tickets, fare calculations, exchanges, reissues, and refunds.
• Experience researching complex PNR and ticket histories and identifying commission discrepancies.
• Familiarity with ARC processes and airline debit memos preferred.
• Strong analytical skills and exceptional attention to detail.
• Ability to work accurately in a high-volume, deadline-driven production environment.
• Ability to independently research and resolve exceptions while recognizing when escalation is required.
• Proficiency with Excel and other reporting/tracking tools.

Interested candidates are encouraged to submit their resumes on [email removed] at their earliest convenience.