Travel Consultant (After Hours & Emergency Support (Sabre / Amadeus))

Job Title:

Travel Consultant After-Hours & Emergency Support (Sabre / Amadeus)

Job Highlights:

• Salary: Up to 7.50 LPA (Depending on experience)
• Shift: US Shift (After-Hours / Emergency Support)
• Work Week: 5 Days Working (2 Rotational Offs)
• Process Type: Blended Process (80% Voice / 20% Email & Chat)
• Location: Mumbai

Job Description:

We are hiring experienced Travel Consultants to join our Emergency & After-Hours Support team. In this role, you will provide critical travel assistance, manage schedule disruptions (IROPs), and execute complex GDS ticketing transactions for Business, Leisure, Retail, and Kensington Tours clients during non-standard business hours.

Key Responsibilities:

• Act as the primary point of contact for clients facing urgent travel disruptions, schedule changes, and emergency re-bookings.
• Perform complex travel transactions including flight bookings, ticketing, reissues, exchanges, and fare construction using Sabre and Amadeus.
• Manage Irregular Operations (IROPs) effectively while adhering to airline policies, fare rules, and BSP (Billing and Settlement Plan) guidelines.
• Coordinate with global Destination Management Companies (DMCs), suppliers, and internal stakeholders to resolve client issues efficiently.
• Maintain accurate documentation of all interactions, quotations, and administrative queue management.
• Deliver high-quality customer care across a blended communication model (80% Voice & 20% Email/Non-Voice).

Desired Candidate Profile:

• Experience: Minimum 2+ years of hands-on experience in leisure or corporate travel support (After-hours or call center experience preferred).
• GDS Mastery: Mandatory working knowledge and proficiency in Sabre and Amadeus.
• Ticketing Expertise: Solid grasp of GDS reissues, exchanges, fare construction, BSP processes, and US/Canada point-of-sale commissions.
• Operational Skills: Strong experience in handling IROPs, schedule disruptions, hotel, car, and package bookings.
• Communication: Exceptional verbal and written English communication skills to handle high-pressure customer situations with empathy and precision.
• Flexibility: Comfortable working in fixed US Night Shifts and a 5-day operational schedule.

Role Details:

• Industry Type: Travel / Tourism / Hospitality / BPO
• Department: Customer Success, Service & Operations
• Role Category: Voice / Blended Operations
• Employment Type: Full Time, Permanent