Travel Agent - Schedule Change

Travel Agent - Schedule Change

Job Summary

• Working on schedule change reservations a minimum of 40 PNRs a day
• Handling calls /chat of customer queries (Schedule Change Bookings)
• Reporting to the Team Lead to achieve goals
• Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
• Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
• Handle misconnections and get the flights confirmed by the Airlines.
• Multi-tasking and ready to adapt to new situations and challenges or role reversal

Requirements

• Minimum 1 year of experience in the customer service industry
• Knowledge of the Travel Industry would be a plus
• Good written and verbal communication.
• Ability to work in different shifts (Includes night shift)
• Self-learning and being able to take initiative are very important.

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Location


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