Transportation Representative, Transportation Representative
Amazon · Not specified · onsite · Posted 63d ago
About a minute. You'll make an account on the way through.
About this role
Description
Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
- Bachelor's degree, or a Master's degree and experience with qualitative research methods
- Bachelor's degree or above
- Experience in oral and written communication
- Can communicate effectively with all levels of the organization
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience troubleshooting and documenting findings
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience in writing and editing with a strong command of grammar, punctuation and style
- Knowledge of working over internet and successfully navigating websites
- Ø Work successfully in a team environment as well as independently
Preferred Qualifications
- Experience in logistics
- Knowledge of and proficiency in Excel and SQL
- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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