Transport Manager

Position Overview

We are seeking an experienced Employee Transport Manager to oversee and manage the day-to-day operations of employee commute/shuttle services, ensuring safe, timely, and cost-effective transportation for staff. This role requires hands-on experience specifically in employee/staff transportation management candidates from a cargo, freight, or supply chain logistics background will not be considered eligible for this role, as the skill set and operational focus differ significantly from passenger transport management.

Key Responsibilities

• Plan, schedule, and manage daily employee transport/shuttle operations across multiple routes and shifts.
• Coordinate with transport vendors/contractors for fleet availability, driver allocation, and vehicle maintenance.
• Ensure compliance with safety standards, local transport regulations, and company policies for employee commute.
• Monitor route efficiency, optimize schedules based on shift timings and employee pickup/drop locations.
• Handle escalations related to delays, vehicle breakdowns, driver conduct, or employee complaints.
• Track and manage transport budgets, vendor invoicing, and cost optimization initiatives.
• Maintain employee transport data (route sheets, attendance, utilization reports) and generate MIS reports for management.
• Conduct periodic audits of vehicles (cleanliness, GPS tracking, safety equipment, driver documentation).
• Liaise with HR and Admin teams for new hire onboarding to transport facility, shift changes, and policy updates.
• Implement and monitor safety protocols, including driver background checks, speed governance, and CCTV/GPS monitoring.
• Manage transport helpdesk/support team for real-time employee queries and issue resolution.

Required Qualifications

• Bachelor's degree in any discipline; a degree/diploma in Transport Management, Business Administration, or related field is preferred.
• Minimum 7–8 years of experience specifically in employee/staff transportation management (corporate, BPO, IT/ITES, or manufacturing sector preferred).
• Candidates with primary experience in cargo, freight, courier, or supply chain logistics management are not eligible for this role.
• Strong knowledge of local transport regulations, route planning tools, and GPS/fleet tracking systems.
• Experience managing third-party transport vendors/contractors and SLAs.
• Proficiency in MS Excel and transport management software/applications.

Preferred Skills

• Strong communication and vendor negotiation skills.
• Crisis management and problem-solving ability, especially for real-time operational issues.
• Experience handling large-scale employee transport (500+ employees/day) is a plus.
• Familiarity with women's safety protocols and compliance (e.g., night shift transport guidelines) is an advantage.

Eligibility Note

This role is specifically for candidates with a background in employee/staff passenger transportation. Applicants whose primary experience is in logistics, freight forwarding, warehousing, or cargo transport will not be shortlisted, as this role does not involve goods/material movement.