Transport Executive

Job Summary


Responsibilities

• What job involves
• Receiving calls and providing right information to the employee based on the query
• Replying to the mail as per the employees query
• Live tracking of trips ( inbound /Out bond)
• Accommodating Adhoc/unregister request and maintaining report
• Responding to the APP negative feedback by sending first mailer and follow up with closer
• Updates to client on incidents, accidents, traffic and delay communication
• Assist medical request on high priority
• Cross check on vehicle deployment, sequence, and timings
• Live track on CC TV footage and communicating the team if any issue
• Vehicle tracking for sanitization
• Ensuring vehicle reaching first point on time

Achieving Safety aspects

• Monitoring the all the vehicles trip closure through technology tool
• Monitoring and action on the live security dash board alerts like
• Device not reachable,
• Employee GEO fence violation
• vehicle over speeding,
• SOS alerts stoppage
• single women travelling alone
• Vehicle stoppage

Maintaining the reports

• Consolidating the security dash board alerts with supporting documents ( Mails and call log )
• Preparing call logs on daily basis and consolidating the report on monthly basis
• Preparing No show report and sharing it to employees on daily and weekly basis
• Preparing Adhoc report and sharing it to employees ( Out bound )
• Sending OTA report to client on hourly basis
• Maintaining lost and found report and sending mails to employees with closer
• Maintaining employees issue tracker on daily basis
• Maintaining MIS device and APP issue tracker
• Maintaining Drivers RTO report
• Maintaining business/inter office/metro and suburban shuttle reports
• Maintaining drivers temperature thermal check report
• Logout trip closer reports
• Vehicles GPS panic alert report
• Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team

Putting best practices in place


Skills / Technical hands

• Knowledge and penchant for using technology tools in delivering day-to-day tasks
• Excellent Organization, Time Management & prioritizing skills
• Attention to detail

Location

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